Customer Service Team Lead - 24/7 Ops & Coaching

Talent Recruit; Kuala Lumpur; On-site; MYR 60,000 - 80,000; Full time

Job summary

A recruitment agency in Kuala Lumpur is seeking an experienced Customer Service Team Lead. The ideal candidate will supervise escalation teams, handle critical customer issues related to bookings and guide team members to achieve performance targets. Proficiency in English and Malay, along with leadership experience in a customer service environment, is required. Apply via email with your updated resume.

Qualifications

• Minimum 2 years in a leadership role, preferably in Customer Service or BPO.
• Proficient in both verbal and written English and Malay.
• Typing speed above 45 words per minute.

Responsibilities

• Supervise the escalation teams' daily functions.
• Handle critical customer issues involving bookings, cancellations, and refunds.
• Guide and support team members through regular coaching.
• Facilitate training on new procedures.

Skills

Leadership

Customer service

English proficiency

Malay proficiency

Computer operations

Tools

Microsoft Office

Job description

A recruitment agency in Kuala Lumpur is seeking an experienced Customer Service Team Lead. The ideal candidate will supervise escalation teams, handle critical customer issues related to bookings and guide team members to achieve performance targets. Proficiency in English and Malay, along with leadership experience in a customer service environment, is required. Apply via email with your updated resume.