Customer Service Support Coordinator

TopNotch HR Consulting Firm; Kuala Selangor; On-site; MYR 30,000 - 45,000; Full time

Job summary

A consulting firm in Kuala Selangor is seeking a Customer Service Support Coordinator to provide quality 24/7 customer support through LiveChat and digital channels. The role involves monitoring communication channels, gathering customer feedback, and performing administrative tasks. Candidates must possess at least a Diploma and have 2-3 years of experience in the customer service industry. Proficiency in Bahasa Malaysia and English is required, with additional languages being advantageous. This is a 12-month contract role, renewable based on performance.

Qualifications

• Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in the Customer Service industry.
• Required languages: Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage).
• Fresh graduates are encouraged to apply.

Responsibilities

• Provide quality customer support (24/7) through LiveChat and Digital channels.
• Monitor various company communication channels and respond appropriately.
• Gather feedback from drivers and passengers and report promptly.

Skills

Excellent verbal/written communication skills in English

Excellent verbal/written communication skills in Malay

Ability to communicate results to management

Experience in Customer Service industry

Education

Diploma in any relevant field

Job description

TopNotch HR Consulting Firm – Kuala Selangor, Selangor

Job Title: Customer Service Support Coordinator

Responsibilities:

• Provide quality customer support (24/7) through LiveChat and Digital channels for our customers.
• Monitor various company communication channels including call center, social media, web enquiries, etc., and respond appropriately in a timely manner.
• Gather feedback from drivers and passengers, observe front-line issues such as booking cancellation reasons, etc., and report promptly to the supervisor.
• Perform ad-hoc tasks as required by the team to improve overall business such as market research, service quality audit, etc.
• Perform administrative tasks involving driver accounts (credit top-up, changes in driver information, etc.).
• Support other department campaigns when the need arises.

Requirements:

• Must possess at least a Diploma in any relevant field with at least 2-3 years of working experience in the Customer Service industry.
• Required languages: Bahasa Malaysia, English. (Chinese and Tamil will be an added advantage)
• Applicants should be Malaysian citizens or hold relevant residence status.
• Excellent verbal/written communication skills in both English and Malay languages.
• Ability to communicate results to management and work in a fast-paced environment.
• Fresh graduates are encouraged to apply.
• Able to start work immediately.

Additional Information:

• Willing to work in rotational shifts
• 2 Shifts: 8am - 5pm, 3pm - 12am
• Contract: 12 Months (Renewable upon performance)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.