Customer Service Specialist - Hotel Reservation (Mandarin + English)

ManpowerGroup; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global leader in customer experience management is seeking candidates in Kuala Lumpur for a customer service role. The position requires fluent Mandarin and English communication skills, with a minimum education of SPM or equivalent. Candidates are encouraged to support customers by providing exceptional service and building strong rapport. This role involves 24/7 rotational shifts and is perfect for those looking to grow and adapt in a dynamic work environment.

Qualifications

• Fluent in Mandarin and English, with excellent written and verbal communication skills.
• Minimum education level: SPM or equivalent.
• Proven ability to build strong customer rapport and deliver exceptional service.
• Experience in customer service within banking or financial institutions is an advantage.
• Fresh graduates are encouraged to apply.
• Strong willingness to learn, improve, and adapt in a dynamic environment.

Responsibilities

• Educate customers on self-service options and automated service channels.
• Conduct call backs for transaction confirmations and request supporting documents.
• Clarify customer needs, evaluate problems, and provide effective solutions.
• Perform specified Know Your Customer (KYC) tasks as required.
• Maintain a professional, empathetic, and customer-first attitude.
• Collaborate with team members to meet performance targets and service level agreements.
• Handle additional duties to support overall operations.

Skills

Fluent in Mandarin

Fluent in English

Excellent communication skills

Strong customer rapport

Education

SPM or equivalent

Job description

About the Employer

Our client is a global leader in customer experience management, dedicated to delivering exceptional support across industries. With a strong focus on professionalism, empathy, and innovation, the employer empowers teams to represent brands effectively while ensuring customer satisfaction. Operating in a fast‑paced, multicultural environment, the client offers opportunities for growth, skill development, and meaningful contributions to customer engagement.

Key Responsibilities

• Educate customers on self‑service options and automated service channels.
• Conduct call backs for transaction confirmations and request supporting documents when necessary.
• Clarify customer needs, evaluate problems, and provide effective solutions.
• Perform specified Know Your Customer (KYC) tasks as required.
• Maintain a professional, empathetic, and customer‑first attitude at all times.
• Collaborate with team members to meet performance targets and service level agreements.
• Handle additional duties as assigned to support overall operations.

Job Requirements

• Fluent in Mandarin and English, with excellent written and verbal communication skills.
• Minimum education level: SPM or equivalent.
• Proven ability to build strong customer rapport and deliver exceptional service.
• Experience in customer service within banking or financial institutions is an advantage.
• Fresh graduates are encouraged to apply.
• Strong willingness to learn, improve, and adapt in a dynamic environment.

Employment Conditions

Work Hours: 24/7 rotational shifts.
Availability: Candidates must be able to report for work starting in December.