Customer Service Specialist | Flexible Hours, Career Growth

Elite Transform Team; Johor Bahru; On-site; MYR 30,000 - 50,000; Full time

Job summary

A leading customer service solutions provider in Johor Bahru is looking for a Customer Service Representative to join their dynamic team. This full-time position involves responding to customer inquiries, providing tailored support, and maintaining accurate records. The ideal candidate will have previous experience in customer service, excellent communication skills, and problem-solving abilities. The company offers comprehensive medical coverage, generous leave, and flexible work arrangements to support work-life balance.

Benefits

Comprehensive medical and dental coverage

Generous paid time off

Opportunities for professional development

Team-building activities

Flexible work arrangements

Qualifications

• Previous experience in customer service or call centre roles.
• Ability to build rapport and provide empathetic support.
• Strong critical thinking skills to identify and resolve issues quickly.

Responsibilities

• Respond to customer inquiries and resolve issues via different channels.
• Listen actively to understand customer needs and provide tailored solutions.
• Maintain accurate records of customer interactions.

Skills

Excellent communication skills

Problem-solving skills

Interpersonal skills

Adaptability

Proficiency in technology

Job description

A leading customer service solutions provider in Johor Bahru is looking for a Customer Service Representative to join their dynamic team. This full-time position involves responding to customer inquiries, providing tailored support, and maintaining accurate records. The ideal candidate will have previous experience in customer service, excellent communication skills, and problem-solving abilities. The company offers comprehensive medical coverage, generous leave, and flexible work arrangements to support work-life balance.