Customer Service Representative - Mandarin (Work from Home)

Teleperformance; Remote; MYR 20,000 - 100,000; Full time

Job summary

A prominent customer service provider is looking for enthusiastic Customer Service Representatives (Mandarin-speaking) to work from home. You will be the first point of contact for customers, providing services through email, live chat, and phone calls. This role requires strong communication skills, proficiency in both Mandarin and English, and the ability to handle multiple tasks. You will benefit from a competitive salary, paid training, and opportunities for career development.

Benefits

Competitive salary and benefits package

Paid training and career development opportunities

Supportive and diverse work environment

Opportunities for growth within the company

Qualifications

• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome.
• Ability to work under pressure.
• Willingness to work night shifts.

Responsibilities

• Handle incoming customer inquiries via email, chat, and calls.
• Provide accurate information and solutions to customers.
• Resolve customer concerns while maintaining professionalism.
• Document customer interactions and update records.
• Escalate complex issues when necessary.

Skills

Proficiency in Mandarin (spoken and written)

Strong communication skills

Problem-solving skills

Ability to handle multiple tasks

Flexibility to work on rotational shifts

Job description

Customer Service Representative - Mandarin (Work from Home)

We are seeking enthusiastic and customer-focused individuals to join our team as Customer Service Representatives (Mandarin-speaking) WORK FROM HOME. In this role, you will be the first point of contact for our customers, delivering exceptional service through email, live chat, and phone calls. You will be responsible for handling inquiries, resolving issues, and ensuring a positive customer experience.

• Handle incoming customer inquiries via email, chat, and call in a professional and timely manner.
• Provide accurate information, solutions, and assistance to customers.
• Resolve customer concerns effectively while maintaining a high level of empathy and professionalism.
• Document customer interactions and update records in the system.
• Escalate complex issues to the relevant teams when necessary.
• Work closely with team members and supervisors to achieve performance targets and service level agreements.
• Maintain a positive and customer-first attitude at all times.
• Proficiency in Mandarin (spoken and written) and English.
• Previous experience in customer service or call center environment is an advantage, but fresh graduates are welcome to apply.
• Strong communication and problem-solving skills.
• Ability to handle multiple tasks and work under pressure.
• Flexibility to work on rotational shifts, including weekends and public holidays.
• Willing to work night shift.

What We Offer

• Competitive salary and benefits package.
• Paid training and career development opportunities.
• A supportive and diverse work environment.
• Opportunities to grow within the company.