Customer Service Representative (Mandarin Speaker)| Fresh grad welcome Full Time

Career Horizons; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading logistics service provider in Shah Alam is looking for a dedicated Customer Service Executive. You will be responsible for managing customer interactions across various transportation modes and ensuring all operational requirements are met efficiently. The ideal candidate must have at least 2 years of experience, preferably in the automotive sector, and must communicate effectively in Mandarin, as well as English and Bahasa Melayu. Fresh graduates are encouraged to apply, with training provided.

Qualifications

• Minimum of 2 years of related working experience.
• Experience in custom declaration, especially in automotive industry is a plus.
• Proficiency in Mandarin is mandatory for this role.

Responsibilities

• Handle customer service functions across all modes of transportation.
• Work closely with Sales to meet operational requirements.
• Monitor shipment processes and respond to customer inquiries promptly.
• Ensure compliance with ISO 9001 policies and participate in audits.

Skills

Customer service functions

Data entry and updating

Communication in Mandarin

Interpersonal skills

Education

Diploma or Bachelor Degree in Logistics/Supply Chain Management

Job description

Full time

Company Overview

Our client is a leading integrated logistics service provider, offering comprehensive end-to-end solutions across freight forwarding, supply chain management, warehousing, terminal operations, and express services. With a robust presence in major international trade hubs, the company has established a strong network across over 60 countries and regions.

Key Responsibilities

• To be responsible for customer service functions in all modes of transportations;
• To work closely with Sales to handle customers operational requirements;
• To assist customers with shipment requirements in terms of booking shipment with slot owners/ocean carrier/co loader/truckers, etc.;
• To follow-up and monitor the process of shipments milestones;
• To ensure all emails are answered within the same day or within 24 hours;
• To be responsible for data entry and data updating in the operating system;
• To update AP/AR and to provide vendors’ billing/invoices to Accounts Department for payment processes;
• To ensure mandatory documentations are files in the respective job with reference to the quotations;
• To meet KPI time frame for escalations to the next tier levels for unresolved issues;
• To monitor and ensure meeting departmental and individual KPIs;
• To handle customers enquiries promptly and resolve the issue in a timely manner;
• To maintain and to expand customers relationship to ensure high customer satisfaction level at all times;
• To maintain and to expand vendors relationships to ensure good vendors’ support to Sinotrans at all times;
• To ensure the execution and enforcement of ISO 9001 policies, participate in internal and external audits;
• Any other task as assigned from time to time.

Requirements

• Candidate shall have a minimum of 2 years of related working experience
• Experience involving in custom declaration role (especially in automotive industry) will be added advantage.
• Candidate who hold a KEK certificate will be an added advantage.
• Candidate should possess at least Diploma or Bachelor/Degree in Logistics/Supply Chain Management or equivalent;
• Must be able to communicate effectively in Mandarin, English and Bahasa Melayu. (Proficiency in Mandarin is mandatory as role required to deal with mandarin speaking clients/teams)
• Good interpersonal & communication skill;
• Fresh graduate is encouraged to apply, training will be provided.

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