Customer Service Representative (Japanese Speaker)

PERSOL; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A prominent recruitment agency located in Malaysia is seeking a Customer Service Representative who is proficient in Japanese. This role involves managing customer orders, ensuring satisfaction through effective communication with both internal teams and customers. The ideal candidate will have strong organizational skills, attention to detail, and a customer-focused mindset. The position offers a salary between RM3,300 and RM4,700, along with a Japanese language allowance.

Qualifications

• Must be proficient in Japanese for customer interactions.
• Strong communication skills necessary for collaboration.
• Attention to detail and organizational skills required.

Responsibilities

• Manage customer orders throughout the process.
• Coordinate with internal teams on order fulfillment.
• Resolve order-related inquiries effectively.
• Understand compliance and commercial operations.

Skills

Proficient in Japanese (spoken and written)

Verbal and written communication skills

Organizational skills

Customer-focused mindset

Computer usage and Microsoft Office

Job description

Customer Service Representative (Japanese Speaker)

Customer Service Representative (Japanese Speaker)

📍 Location: Petaling Jaya, Selangor
🕒 Contract Duration: 6 months
🗓 Target Join Date: Early / Mid March 2026

Salary & Benefits

• Basic Salary: RM3,300 – RM4,700
• Japanese Language Allowance: RM1,800
• Working Hours: 7.00am – 5.00pm (Japan working time)

Job Description

The Customer Service Representative will be responsible for managing direct communication with customers and internal departments to support end-to-end customer order management. This role offers an excellent opportunity to become a subject matter expert and gain exposure to international business operations.

You will be part of the Customer Service Team, supporting cross-functional collaboration to ensure customer satisfaction and operational excellence.

Key Responsibilities

• Manage customer orders from order entry through to product delivery to ensure customer satisfaction.
• Coordinate and communicate with internal teams such as Sales, Distribution, and Manufacturing.
• Support customer requirements and resolve order-related inquiries effectively.
• Gain and apply foundational knowledge of compliance and commercial operations.

Requirements

• Proficient in Japanese (spoken and written) – mandatory.
• Proficient in computer usage and basic Microsoft Office applications.
• Strong verbal and written communication skills.
• Good organizational and prioritization skills.
• Customer-focused mindset with attention to detail.