Customer Service Representative

YLL Motor Workshop Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A local automotive service center in Kuala Lumpur is seeking a customer service representative. The role involves answering customer phone calls, updating them on vehicle repair progress, and communicating repair status and estimated completion times. Candidates should possess basic computer skills and be able to communicate in Bahasa Malaysia, English, and basic Mandarin. Fresh graduates are encouraged to apply. This position offers a monthly allowance, benefits like EPF, SOCSO & EIS contributions, an annual bonus, and a friendly work environment.

Benefits

Monthly allowance

EPF, SOCSO & EIS contributions

Annual bonus based on performance

Supportive and friendly working environment

Qualifications

• Able to communicate in Bahasa Malaysia, English, and basic Mandarin for simple conversations and reading documents.
• Own transport required.
• Fresh graduates are welcome to apply.

Responsibilities

• Answer customer phone calls and provide updates on vehicle repair progress.
• Communicate repair status and estimated completion time to customers.
• Coordinate with the workshop team to confirm and follow up on repair details.

Skills

Basic computer skills (Microsoft Word, Excel & Email)

Communication in Bahasa Malaysia, English, and basic Mandarin

Job description

Requirement

• Basic computer skills (Microsoft Word, Excel & Email)
• Able to communicate in Bahasa Malaysia, English and basic Mandarin (for simple conversations & reading documents)
• Own transport required
• Fresh graduates are welcome to apply!

Responsibility

• Answer customer phone calls and provide updates on vehicle repair progress
• Communicate repair status and estimated completion time to customers
• Coordinate with the workshop team to confirm and follow up on repair details

Benefits

• Monthly allowance provided
• EPF, SOCSO & EIS contributions included
• Annual bonus based on performance
• Supportive and friendly working environment