Customer Service Representative

GrowthFN SDN BHD; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service company in Kuala Lumpur is seeking a Customer Service Representative fluent in Mandarin and English. This role involves assisting passengers of an international airline with reservations and inquiries. Ideal candidates should have a diploma and at least 1 year of customer service experience. Offering a salary of RM4,300 plus KPI bonuses, with immediate joining available.

Qualifications

• At least diploma level education.
• Fluent in Mandarin and English, both spoken and written.
• Previous experience in customer service preferred.

Responsibilities

• Provide customer support in Mandarin and English via phone, email, and chat.
• Assist with flight bookings, ticket changes, and cancellations.
• Handle passenger inquiries and complaints professionally.

Skills

Fluent Mandarin

Fluent English (B2)

Customer service experience

Communication skills

Problem-solving skills

Education

Diploma and above

Job description

Overview

GrowthFN SDN BHD is hiring a Full time Customer Service Representative role in Bangsar South, Wilayah Persekutuan Kuala Lumpur. Apply now to be part of our team.

Job Summary

Job summary: Looking for candidates available to work:

• Monday: Morning
• Tuesday: Morning
• Wednesday: Morning
• Thursday: Morning
• Friday: Morning

• 1 year of relevant work experience required for this role
• Expected salary: RM4,300 per month

ROLE: - Customer Service - Mandarin Speaker

Location: Sunway Visio Tower, Kuala Lumpur, Malaysia

Salary: RM4300 + KPI RM477.78

Project: International Airline

Language: Mandarin + English level B2

Work Hour: 9am-6pm, Monday to Friday

Headcounts: 2

Joining date: Immediate joiner

Education: Diploma and above

Requirement: At least Diploma, English level B2, fluent in Mandarin and English, Customer Service experience.

Job Description:

We are seeking a Mandarin-speaking Customer Service Representative to support passengers of an international airline. The role focuses on assisting Mandarin-speaking travelers with reservations, inquiries, and travel-related support, ensuring a smooth and positive customer experience.

Key Responsibilities

• Provide customer support in Mandarin and English via phone, email, and chat.
• Assist with flight bookings, ticket changes, cancellations, and travel information.
• Handle passenger inquiries, complaints, and special requests with professionalism.
• Ensure accurate documentation of customer interactions in the system.
• Deliver excellent service in line with airline standards and policies.

Requirements

• Fluency in Mandarin and English (spoken and written).
• Previous experience in customer service; airline/travel industry will be a plus.
• Strong communication and problem-solving skills.
• Ability to work in a fast-paced, multicultural environment.