Customer Service Representative

Bjak Sdn Bhd; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading financial services platform in Kuala Lumpur is seeking a dedicated Customer Support Representative. In this role, you will address customer inquiries, resolve complaints, and provide exceptional support to ensure customer satisfaction. Ideal candidates should possess strong skills in customer service, communication, and problem-solving. A high school diploma is required, and familiarity with CRM software is advantageous. Join our team to help enhance financial inclusion through technology-driven solutions.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience.
• Excellent interpersonal and communication skills, both written and verbal.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.

Responsibilities

• Address customer inquiries and resolve complaints.
• Provide exceptional support to ensure customer satisfaction.
• Manage customer communication across various channels.

Skills

Customer Service

Customer Satisfaction

Customer Experience

Interpersonal Skills

Problem-solving

Communication Skills

Education

High school diploma or equivalent

Certifications in customer service or related fields

Tools

CRM software

Job description

BJAK is dedicated to enhancing financial inclusion through innovative, technology-driven solutions. As a leading platform in Southeast Asia, we specialize in simplifying and digitizing life and medical insurance using AI-powered tools. Our mission extends globally, as we develop cutting-edge platforms and services that provide equal access to financial services on a large scale. Join our team if you are passionate about building transformative platform ecosystems.

Role Description

In this role, you will be responsible for addressing customer inquiries, resolving complaints, and providing exceptional support to ensure customer satisfaction. Daily tasks include managing customer communication across various channels, maintaining a high standard of customer service, and contributing to the overall customer experience by addressing their needs effectively and professionally.

Qualifications

• Strong skills in Customer Service, Customer Satisfaction, and Customer Experience.
• Experience in Customer Support and working with Customer Service Representatives.
• Excellent interpersonal and communication skills, both written and verbal.
• Proficiency in problem-solving and handling customer concerns with patience and professionalism.
• Ability to work in a fast-paced environment and manage multiple tasks efficiently.
• Prior experience in customer service is preferred.
• Familiarity with CRM software and tools is an advantage.
• High school diploma or equivalent; additional certifications in customer service or related fields are a plus.

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