Customer Service Representative

Kirin Separation (Malaysia) Sdn Bhd; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

A manufacturing company in Johor Bahru is seeking an experienced customer service professional. This role involves building and maintaining strong relationships with customers, managing high-volume interactions, and collaborating with internal teams. Ideal candidates will have a minimum of 5 years of relevant experience, excellent negotiation and communication skills, and a Bachelor's degree in Business or a related field. The position offers various benefits, including training and an annual bonus.

Benefits

Training Provided

Medical Benefit

Annual Bonus

Parking provided

5 Working days

Qualifications

• Minimum 5 years of experience in a customer service role, preferably in manufacturing.
• Proven ability to manage high-volume customer interactions.
• Strong negotiation, communication, and interpersonal skills.

Responsibilities

• Build and maintain strong relationships with customers.
• Collaborate and support the daily functions of the Customer Service team.
• Manage communications and process incoming orders.
• Coordinate customer deliveries in collaboration with Logistics.
• Participate in continuous improvement initiatives.

Skills

Customer service experience

Negotiation skills

Communication skills

Interpersonal skills

Problem-solving skills

Organizational skills

Time management

Proficiency in Microsoft Office

Experience with ERP systems

Experience with CRM systems

Education

Bachelor’s degree in Business or related field

Tools

Microsoft Office Suite

SAP

Salesforce

Job description

Requirement

• Minimum 5 years of experience in a customer service role, preferably within a manufacturing environment
• Proven ability to manage high-volume customer interactions with professionalism and care.
• Strong negotiation, communication and interpersonal skills (written, verbal and in-person).
• Ability to build and maintain effective relationships with colleagues, customers and external partners.
• A self-starter with strong problem-solving skills and the ability to work under pressure and meet deadlines.
• Excellent organizational and time management skills with keen attention to detail.
• Proficient in Microsoft Office Suite and experience using SAP (preferred) or similar ERP systems.
• Experience with Salesforce or other CRM systems is preferred.
• Relevant industry experience in customer service or a related field.
• Bachelor’s degree preferred in Business or other related field.

Responsibility

• Build and maintain strong relationships with customers by responding to their needs with efficiency, accuracy and professionalism.
• Collaborate and support the daily functions of the Customer Service team.
• Provide administrative assistance to Sales Representatives.
• Manage communications, follow-ups, review and process incoming orders, quotation requests, inquiries, complaints ensuring accuracy and completeness.
• Act as a liaison between customers and internal teams to optimize service and identify sales opportunities.
• Coordinate transportation for customer deliveries in collaboration with our Logistics Departments, ensuring timely and efficient execution.
• Participate in continuous improvement initiatives to enhance processes and service delivery.
• Undertake additional projects and duties as required.

Benefits

• Training Provided
• Medical Benefit
• Annual Bonus
• Parking provided
• 5 Working days