Customer Service Part Time (In Store)- Decathlon City Square, JB

Decathlon Malaysia; Johor Bahru; On-site; MYR 20,000 - 100,000; Full time

Job summary

An established industry player in sports retail is seeking passionate individuals for their Customer Service Team in Johor Bahru. This role focuses on delivering exceptional customer experiences, ensuring satisfaction from the moment customers enter the store until they check out. With a strong emphasis on communication and teamwork, you'll be part of a dynamic environment where your contributions will directly impact customer happiness. If you love sports and enjoy helping others, this could be the perfect opportunity to kickstart your retail career in a supportive and energetic setting.

Qualifications

• Strong communication skills in English and Bahasa Malaysia are essential.
• Customer-centric with a strong sense of service.

Responsibilities

• Delight customers through relationship and sales of products and services.
• Manage accurate data collection and entry.

Skills

Communication

People Skills

Education

Bachelor's Degree

Diploma

Job description

Mission

The Worlds Largest Sports Retailer is recruiting passionate sports people for our Customer Service Team at our Decathlon City Square, Johor Bahru Store.

LOVE SPORTS? CUSTOMER FOCUSED? LOOKING FOR A RETAIL CAREER WITH A DIFFERENCE? A STUDENT?

IF YES, THIS COULD BE THE PERFECT ROLE FOR YOU!

Summary

Ensure proper quality of services and strict adherence to our customer service policy.

Your role is to ensure all customers leave our stores ‘satisfied or satisfied’. From a friendly and professional welcome through to a quick and easy payment process, your role is to always deliver a 5 star shopping experience.

You work hand in hand with our Customer Service Leader who leads you, and you benefit from a training plan to support you in the success of all your missions.

Responsibilities

1. Delight all customers/sport users through the relationship and the sales of products and services on all channels.
2. Take initiatives and be proactive to delight our customers.
3. Manage accurate data collection and entry.
4. Provide accurate information to customers' inquiries regarding products/services offered by the company.
5. Communicate with related departments/partners to resolve customer issues promptly.
6. Ensure that our users/customers have a seamless checkout experience.
7. Manage and optimize back-end cash floats and balances.
8. Assure the safety of my teammates and users/customers at my workplace.
9. Share my sport passion and positive energy with my users/customers locally.
10. Responsible for satisfying my users/customers' inquiries via call/in store.
11. Represent the first and last in-store image of our company; therefore, be professional at managing customer's demands and expectations.

Profile
What Are We Looking For

1. Strong communication skills in English and Bahasa Malaysia (written and spoken) are essential. Other languages are a plus.
2. Minimum qualifications: Bachelors Degree/Diploma is required.
3. Customer-centric with a strong sense of service.
4. Human-First with a high level of demand and communication skills.
5. Digitally Savvy.
6. Able to play as part of the team during the busiest times (weekends and holidays).
7. Known for team spirit and dynamism.
8. Sense of responsibility, organization, and ability to invest oneself to match ambitions.
9. As a real driver of your activity, improve your game to develop and manage your resources independently.
10. Interpersonal skills highlighted in your mission.

Skills
Communication
People Skills