Customer Service & Operation Executive

PEOPLElogy Berhad; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading consultancy firm in Kuala Lumpur is looking for a talented individual to enhance client interactions and ensure exceptional service in a full-time role. The ideal candidate will have a diploma or degree and at least 1 year of experience in customer service. Proficiency in Laravel and ReactJS is essential, alongside strong communication skills. Benefits include health insurance, professional development opportunities, and a supportive work environment.

Benefits

Dental insurance

Health insurance

Maternity leave

Professional development

Vision insurance

Qualifications

• 1 year of experience in customer service or operations.
• Strong interpersonal and problem-solving abilities.
• Customer-oriented mindset with a focus on exceptional service.

Responsibilities

• Respond promptly to client inquiries.
• Assist clients with training arrangements.
• Build strong client relationships and foster loyalty.
• Maintain accurate records of client interactions.

Skills

Expert-level proficiency in Laravel

ReactJS

React Native development

Strong understanding of state management in React

Experience with version control systems

Excellent problem-solving skills

Strong leadership and team management abilities

Exceptional communication skills

CI/CD practices

Education

Diploma/Degree

Tools

MS Office

Git

Job description

Job Details

• Job Type: Full-time / Permanent
• Position Level: Executive
• Qualification: Diploma/Degree
• Discipline: Customer Service & Operation
• Schedule: Monday – Friday
• Experience: 1 year
• Location: Kuala Lumpur

Job Description

• Client Interaction
• Respond promptly to internal & external client inquiries.
• Assist clients & trainers with training arrangements.
• Address client concerns and complaints in a timely and professional manner.
• Build strong relationships with clients and foster loyalty.
• Maintain accurate records of client interactions, inquiries, and resolutions.
• Coordinate with internal departments & trainers to ensure a smooth client experience.
• Assist with marketing and promotional activities as needed.

Job Requirements

• Strong interpersonal and problem-solving abilities.
• Proficient in computer applications (MS Office).
• Ability to multitask and prioritize tasks effectively.
• Customer-oriented mindset with a focus on delivering exceptional service.
• Possessed own transport.

Required Skills

• Expert-level proficiency in Laravel, ReactJS, and React Native development
• Strong understanding of state management in React (e.g., Redux, Context API)
• Experience with version control systems (preferably Git)
• Excellent problem-solving and analytical skills
• Strong leadership and team management abilities
• Exceptional communication skills, both verbal and written
• Ability to manage multiple projects and priorities effectively
• Proficiency in writing clean, maintainable, and efficient code
• Experience with continuous integration and deployment (CI/CD) practices

Preferred Skills

• Knowledge of other JavaScript frameworks (e.g., Vue.js, Angular)
• Experience with cloud platforms (AWS, Google Cloud, or Alicloud)
• Familiarity with Docker and containerization
• Understanding of serverless architecture
• Experience with MongoDB and GraphQL
• Knowledge of performance optimization techniques for web and mobile applications

Benefits

• Dental insurance
• Health insurance
• Maternity leave
• Opportunities for promotion
• Professional development
• Vision insurance