Customer Service Officer

Cretev Sdn Bhd; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A company in product promotion based in Malacca is seeking candidates for a role involving customer service through inbound and outbound calls. Responsibilities include providing accurate product information, assisting with customer inquiries, and generating sales. The position is open to SPM holders, fresh graduates, and offers training. Benefits include health insurance, high commissions, and a panel clinic for employees.

Benefits

High commission

Panel Clinic (E-card)

Health Insurance

Training provided

Qualifications

• Fresh graduates are strongly encouraged to apply.
• No working experience required.

Responsibilities

• Answer inbound calls on product promotion & packages.
• Provide accurate information with excellent telephone courtesy.
• Perform outbound calls to promote products.
• Listen to understand customer's needs and offer solutions.

Skills

Good command in Bahasa Malaysia

Good command in English

Education

SPM / Certificate / Diploma / Degree holders

Job description

Requirement

• SPM (pass) / Certificate / Diploma / Degree holders.
• Fresh graduates are strongly encouraged to apply. Training will be provided.
• No working experience required.
• Good command in Bahasa Malaysia and English

Responsibility

• Answering and responding to inbound calls on the product promotion & packages, enquiries according to specified Practice and Procedure.
• To provide accurate information / solution / service with excellent telephone courtesy.
• Perform outbound calls to promote the products and promotion and generate targeted sales for the company.
• Asking questions and listening attentively to understand the customer's needs and requirements, then offering suitable solutions.

Benefits

• High commission
• Panel Clinic (E-card)
• Health Insurance
• Training provided