Customer Service Officer

Magnum 4D Berhad; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in customer service is seeking a Customer Service Officer to join their Kuala Lumpur team. The successful candidate will handle customer inquiries through calls and emails, provide accurate product information, and ensure customer satisfaction. Required qualifications include a diploma or recognized degree, 1-2 years of experience in a call center or customer service, and excellent communication skills in English and Mandarin. Fresh graduates are encouraged to apply.

Qualifications

• Minimum 1-2 years experience in Call Center or Customer Service.
• Positive and professional attitude towards customers.
• Excellent verbal and written skills in English and Mandarin.

Responsibilities

• Handle inbound calls and emails efficiently.
• Provide accurate product information.
• Document customer interactions meticulously.
• Follow up to ensure customer satisfaction.

Skills

Customer service skills

Problem-solving skills

Analytical skills

Verbal communication in Mandarin

Education

Diploma or recognized degree in relevant field

Job description

Job Description

We are seeking a dedicated and enthusiastic Customer Service Officer to join our call center team.

As a Customer Service Officer, you will be the first point of contact for our customers, handling inquiries, resolving issues, and providing information with professionalism and efficiency.

Your role is crucial in ensuring our customers receive the best possible service experience.

Fresh graduates are encouraged to apply

Key Responsibilities

• Handle inbound calls and emails, providing prompt and courteous responses to customer inquiries.
• Provide accurate information about products and services.
• Resolve customer issues and complaints with patience and professionalism.
• Document all customer interactions and maintain accurate records.
• Collaborate with team members and other departments to resolve complex issues.
• Follow up with customers to ensure their concerns are resolved satisfactorily.
• Stay updated on company products, services, and policies to provide informed assistance.

Job Requirements

• Must possess at least a Diploma or a recognised degree in a relevant field.
• Has minimum 1-2 years relevant working experience in Contact/Call Centre or Customer Service environment.
• A positive, service-oriented and professional attitude towards customers at all times.
• Excellent analytical and problem‑solving skills.
• Must have excellent verbal and writing skills (both English and Mandarin) to effectively communicate with Mandarin-speaking clients.