Customer Service & Logistics Coordinator

Accurativ (M) Sdn Bhd; Kapar; On-site; MYR 100,000 - 150,000; Full time

Job summary

A logistics company in Malaysia is looking for a Customer Service Officer. The role involves responding to customer inquiries via phone and email and coordinating shipments with internal departments. You will handle purchase orders, export documentation, and local deliveries, while also preparing monthly reports. The ideal candidate will have strong communication and analytical skills, along with experience in customer service processes.

Qualifications

• Experience in handling customer inquiries and complaints is essential.
• Ability to analyze purchase trends and prepare reports.
• Proficiency in coordinating shipment and documentation processes.

Responsibilities

• Respond to customer inquiries via phone and email.
• Coordinate shipments with internal departments.
• Process purchase orders and check details thoroughly.
• Prepare export documentation and handle local deliveries.
• Submit monthly customer service reports to the manager.

Skills

Communication skills

Team coordination

Analytical thinking

Job description

A logistics company in Malaysia is looking for a Customer Service Officer. The role involves responding to customer inquiries via phone and email and coordinating shipments with internal departments. You will handle purchase orders, export documentation, and local deliveries, while also preparing monthly reports. The ideal candidate will have strong communication and analytical skills, along with experience in customer service processes.