Customer Service (Healthcare)

Infinite Chiropractic Sdn Bhd; Puchong; On-site; MYR 20,000 - 100,000; Full time

Job summary

A chiropractic clinic in Puchong is seeking a candidate with strong customer service skills and the ability to manage appointments effectively. Responsibilities include handling inquiries, assisting patients at the front desk, maintaining records, and ensuring a positive experience. This role offers full training, annual leave, bonuses, and opportunities for career progression in a friendly working environment.

Benefits

Full training and continuous development

Annual leave and sick leave

Bonus

KWSP and SOCSO

Yearly increments

Career progression opportunities

Positive and friendly working environment

Opportunity to learn healthcare & communication skills

Qualifications

• Strong listening skills with a customer-oriented approach.
• Responsible and able to collaborate closely with the team.
• Efficient in managing appointments and maintaining records.

Responsibilities

• Handle inquiries via phone and WhatsApp, providing professional service.
• Assist customers with scheduling chiropractic appointments.
• Greet and assist patients at the front desk.
• Maintain accurate customer records and follow up on patient needs.
• Listen to and collect patient feedback for service improvements.
• Assist with documentation and other office support duties.

Skills

Customer Service

Team Management

Microsoft Office

Administration Management

Communication

Tools

Google Docs

Job description

Infinite Chiropractic Sdn Bhd – Puchong New Village

• Required skills: Customer Service, Team Management, Microsoft Office, Administration Management, Communication
• Strong listening skills and a customer-oriented approach, with patience in resolving inquiries.
• Responsible and able to collaborate closely with the team to enhance customer experience.
• Efficient in managing appointments, maintaining records, and handling multiple tasks.
• Familiar with Microsoft Office and Google Docs
• Able to work on Saturday and Sunday

Responsibilities

• Customer Communication & Support: Handle inquiries via phone, WhatsApp, and other channels, providing professional service and advice.
• Appointment Management: Assist customers with scheduling or rescheduling chiropractic appointments to ensure smooth operations.
• Reception & Guidance: Greet and assist patients at the front desk, ensuring a welcoming service experience.
• Record-Keeping & Follow-Ups: Maintain accurate customer records and follow up on patient needs as necessary.
• Handling Customer Feedback: Listen to and collect patient feedback, relaying it to the team for service improvements.
• Basic Administrative Tasks: Assist with documentation and other office support duties.

Benefits

• Full training and continuous development
• Annual leave and sick leave
• Bonus
• KWSP and SOCSO
• Yearly increments to upgrade your basic salary yearly & improve your lifestyle.
• Career progression opportunities to Senior CA / Team Leader / Branch Manager
• Positive and friendly working environment
• Opportunity to learn healthcare & communication skills