Customer Service (Fresh Graduates are welcome to Apply)

Antasis; Iskandar Puteri; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Iskandar Puteri seeks Customer Service representatives. Fresh graduates with Mandarin proficiency are welcome to apply. Responsibilities include responding to inquiries via phone and email, providing accurate information, and resolving complaints. The position offers a competitive salary with performance-based incentives, health benefits, and career development opportunities, as well as a structured work schedule from Monday to Friday with alternate Saturdays.

Benefits

Competitive Salary with performance-based incentives

Health and Wellness Benefits

Retirement Savings Plan with employer matching

Paid Time Off (PTO)

Career Development Opportunities

Team-Building Activities

On-site Facilities

Recognition Programs

Qualifications

• Strong verbal communication skills in English and Mandarin.
• Ability to work in a fast-paced environment and handle high call volumes.
• Previous customer service or call center experience preferred.

Responsibilities

• Respond to customer inquiries via phone and email timely.
• Provide product and service information to customers.
• Resolve customer complaints efficiently.

Skills

Verbal communication in English

Written communication in English

Mandarin proficiency

Problem-solving skills

Attention to detail

Multitasking ability

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service (Fresh Graduates are welcome to Apply)

High school Diploma or equivalent certificate.

Previous experience in customer service or call center environment is preferred.

Fresh graduate is welcome to apply.

Strong verbal and written communication skills in English and Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.

Only Mandarin Speaking is Required. Reading and Writing is not necessary.

Ability to work in a fast-paced environment and handle high call volumes.

Good problem-solving and conflict-resolution skills.

Familiarity with customer service software and tools (e.g., CRM systems).

Strong attention to detail and ability to multitask.

Responsibility

Respond to customer inquiries via phone and email in a timely and professional manner.

Provide accurate product and service information to customers.

Resolve customer issues, complaints, and concerns efficiently.

Maintain detailed and updated records of customer interactions.

Follow communication guidelines and standard operating procedures.

Work closely with other departments to address customer needs.

Meet personal and team targets for service quality and efficiency.

Benefits

Competitive Salary with performance-based incentives.

Health and Wellness Benefits, including medical.

Retirement Savings Plan with employer matching (e.g., EPF, SOCSO).

Paid Time Off (PTO), including annual leave, sick leave, and public holidays.

Career Development Opportunities, including training, workshops, and certifications.

Team-Building Activities and company-sponsored social events.

On-site Facilities, such as a break room, pantry, and recreational areas.

Recognition Programs for top performers and employee achievements.

5 Working days: Monday to Friday (8AM – 5PM), Alternate Saturdays (8AM -12PM)