Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring

Transcosmos; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading service provider is seeking a Customer Service Executive fluent in Vietnamese or Thai to join their team in Kuala Lumpur, Malaysia. As the primary point of contact, you will respond to customer inquiries, handle complaints, and escalate unresolved issues. Qualified candidates should have at least a Diploma and 6 months of relevant experience. If you possess strong communication skills and problem-solving abilities, we encourage you to apply immediately. This role offers an excellent opportunity to develop your career in customer service.

Qualifications

• Possess at least a Diploma and above, SPM graduates welcome.
• Minimum 6 months of experience in call centre customer service preferred.

Responsibilities

• Provide timely and accurate responses to customer inquiries via multiple channels.
• Address and resolve customer complaints effectively.
• Identify and escalate complex issues to appropriate departments.
• Document customer interactions and transactions in the CRM system.
• Continuously look for ways to enhance service processes.
• Work towards achieving individual and team performance goals.

Skills

Excellent Communication in English and Vietnamese/Thai

Strong Problem-Solving

Calm Under Pressure

Detail-Oriented

Education

Diploma and above in any field

Job description

Customer Service Executive (Vietnamese OR Thai Speaker) - Immediate Hiring

As a Call Centre Agent, you will be the primary point of contact for customers, ensuring they receive exceptional service and support. Your role will involve responding to customer inquiries across multiple channels, resolving issues, and providing accurate information, all while maintaining a positive and professional demeanor.

Key Responsibilities

• Respond to Customer Inquiries: Provide timely and accurate responses to customer inquiries via phone, email, live chat, and other communication channels.
• Handle Complaints Professionally: Address and resolve customer complaints effectively, ensuring customer satisfaction and retention.
• Escalate Complex Issues: Identify and escalated complex or unresolved issues to appropriate departments or senior staff for further resolution.
• Maintain Accurate Records: Document customer interactions, transactions, and feedback in the CRM system, ensuring accurate and up-to-date information.
• Seek Process Improvements: Continuously look for ways to enhance service processes and contribute to improving customer service protocols.
• Meet Performance Targets: Work towards achieving individual and team performance goals, including response times, customer satisfaction scores, and other key performance indicators.

Qualifications

• Educational Background: Possess at least a Diploma and above, in any field. SPM graduates are also welcome to apply.
• Experience: Minimum 6 months of experience in call centre customer service is highly preferred. However candidates without relevant experience and/or with strong willingness to learn are also encouraged to apply.

Skills

• Excellent Communication: Proficient in verbal and written communication in English and Vietnamese/Thai.
• Strong Problem-Solving: Ability to effectively address and resolve customer issues.
• Calm Under Pressure: Maintains professionalism and composure in challenging situations.
• Detail-Oriented: Meticulous with attention to detail and a commitment to continuous learning.