Customer Service Executive (mandarin WFH)

CTG Wellness Sdn Bhd; Penang; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic customer service company is seeking a customer service representative in Penang, Malaysia. The role emphasizes driving sales through effective customer engagement and relationship management. Ideal candidates are fluent in Mandarin and English, possess strong communication skills, and are detail-oriented. Opportunities for bonuses and professional growth are available. This position offers a supportive work environment with a focus on teamwork and achieving sales targets.

Benefits

Base salary + attractive monthly bonuses

Comprehensive training provided

Fast-track promotion opportunities

Medical and Hospitalisation Leave

Annual Leave

Qualifications

• Fluency in Mandarin to communicate with customers.
• Strong communication skills in both Mandarin and English.
• Ability to manage workflows in high-pressure environments.

Responsibilities

• Engage customers to convert inquiries into sales.
• Collaborate with marketing for promotions.
• Participate in training for professional development.
• Handle order follow-ups and maintain customer records.

Skills

Fluent in Mandarin (spoken, written & reading)

Strong verbal and written communication skills in Mandarin & English

Ability to thrive in a fast-paced work environment

Detail-oriented and well-organized

Education

SPM or equivalent qualification

Job description

About the Role

We invite you to be part of a high‑energy, sales‑driven customer service team! Here, customer service is not just about closing orders – it’s about driving sales conversion through professional, warm, and impactful interactions, while building long‑term customer relationships. Outstanding performers will be rewarded with attractive incentives and growth opportunities.

Working Schedule

6‑day work week.

Requirements

• Fluent in Mandarin (spoken, written & reading), able to communicate smoothly with Mandarin‑speaking customers.
• Possess SPM or equivalent qualification. Fresh graduates and interns are welcome to apply.
• Prior experience in sales or customer service will be an added advantage.
• Strong verbal and written communication skills in Mandarin & English, with the ability to understand and respond accurately to customer needs.
• Able to thrive in a fast‑paced, high‑pressure, multi‑tasking work environment.
• Detail‑oriented, well‑organized, and capable of managing customer service workflows efficiently.
• Positive, proactive attitude with strong teamwork spirit and willingness to work towards sales targets together.

Responsibilities

1. Sales Conversion & Customer Engagement

• Engage customers via calls, emails, social media, and online platforms; understand their needs and provide tailored product solutions to convert enquiries into successful sales.
• Actively follow up with potential customers, continuously refining follow‑up strategies to improve conversion rate and repeat purchases.

2. Cross‑Team Collaboration

• Work closely with the marketing team on promotional campaigns, ensuring smooth execution and optimizing campaign details to support consistent sales growth.

3. Skill & Income Growth

• Participate in company‑provided professional training to enhance sales skills and product knowledge, achieving both career development and income growth.

4. End‑to‑End Customer Service & Relationship Management

• Handle order follow‑ups, logistics enquiries, returns, and after‑sales issues efficiently, while proactively identifying upselling and cross‑selling opportunities.
• Maintain accurate customer records using the CRM system, tracking customer needs and interaction history to improve service efficiency and precision.

Benefits

• Base salary + attractive monthly bonuses.
• Comprehensive training provided.
• KWSP & SOCSO.
• Fast‑track promotion opportunities for top performers.
• Annual Leave.
• Medical and Hospitalisation Leave.
• EPF / SOCSO / PCB.
• Training Provided.