Customer Service Executive (Mandarin)

Cygnify Pte Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A telecommunications services provider is seeking Mandarin-speaking Customer Service Executives in Kuala Lumpur. The role involves handling inbound calls and customer emails, ensuring customer satisfaction, and adhering to performance standards. Candidates should be fluent in spoken Mandarin and comfortable with rotational shifts, including nights. High school education is required, and prior call center experience is an advantage but not mandatory. Training duration is 4 to 8 weeks, and joining dates are in February 2026.

Qualifications

• Minimum 18 years old.
• Comfortable working rotational shifts including night shifts.

Responsibilities

• Handle inbound customer calls and emails professionally.
• Provide accurate information and resolve customer inquiries.
• Escalate complex issues according to standard procedures.
• Meet individual and team performance KPIs.
• Maintain service quality and customer satisfaction standards.

Skills

Fluent in spoken Mandarin

Basic computer skills

Prior call center experience

Education

High school / SPM or equivalent

Job description

Job Overview

We are hiring Mandarin-speaking Customer Service Executives to support the project. This role involves handling inbound calls and customer emails for a telecommunications client.

👉 Mandarin speaking only is required (no reading or writing requirement).

Key Responsibilities

• Handle inbound customer calls and emails professionally
• Provide accurate information and resolve customer inquiries
• Escalate complex issues according to standard procedures
• Meet individual and team performance KPIs
• Maintain service quality and customer satisfaction standards

Working Arrangement

• Working Days: 5 days per week (rotational roster)
• Working Hours: 9.5 hours per shift (inclusive of 1.5-hour break)
• Operation Hours: 24/7 rotational shifts

Shift Examples:

• Morning: 7:00 AM – 4:30 PM
• Noon: 2:00 PM – 11:30 PM
• Night: 11:00 PM – 8:30 AM

Shifts are assigned based on operational needs and supervisor scheduling.

Training

• Duration: 4 weeks
• May be extended up to 6–8 weeks depending on project requirements

Joining Dates

• 11 February 2026
• 25 February 2026

• Minimum 18 years old
• Education: High school / SPM or equivalent
• Fluent in spoken Mandarin
• Comfortable working rotational shifts (including night shifts)
• Basic computer skills
• Prior call center experience is an advantage but not mandatory