Customer Service Executive

SummitNext Technologies Sdn Bhd; Sungai Petani; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading BPO and Technology Solutions provider is seeking a Customer Service Executive (Mandarin Speaker) in Sungai Petani, Kedah. The successful candidate will handle customer inquiries in Mandarin and English, resolve issues, and maintain records in the CRM system. Candidates should have a year of customer service experience and excellent communication skills. This role requires commitment to rotational shifts and working on-site, offering opportunities for growth in a dynamic environment.

Qualifications

• Minimum 1 year of relevant customer service or call center experience preferred.
• Able to commit to rotational shifts, including weekends and public holidays.

Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues efficiently with a focus on satisfaction and retention.

Skills

Proficiency in Mandarin

Proficiency in Cantonese

Good command of English

Excellent interpersonal skills

Strong problem-solving abilities

Job description

About the job Customer Service Executive (Mandarin Speaker)

We, SummitNext Technologies Sdn. Bhd., are a BPO and Technology Solutions provider, where innovation meets excellence.

As we continue our rapid expansion, we are on the lookout for passionate and driven individuals to join our team as Customer Service Executive (Mandarin), providing outstanding support to our renowned clients in the Customer Service & Support sector with outstanding service and professionalism.

Position

Key Responsibilities

• Handle customer inquiries via phone, email, and live chat in Mandarin and English.
• Provide accurate and timely information regarding products, services, and policies.
• Resolve customer issues efficiently with a focus on satisfaction and retention.
• Coordinate with internal teams to ensure customer needs are met.
• Maintain accurate records of interactions in the CRM system.
• Support translation of communication materials (Mandarin/Cantonese English).
• Meet performance targets and adhere to service quality standards.

Job Requirements

• Proficiency in Mandarin and Cantonese, with good command of English.
• Minimum 1 year of relevant customer service or call center experience preferred.
• Excellent interpersonal and communication skills.
• Strong problem-solving abilities and a customer-first mindset.
• Able to work in a fast-paced, team-oriented environment.
• Willing to work on-site in Sungai Petani, Kedah.
• Able to commit to rotational shifts, including weekends and public holidays.