Customer Service Executive Mandarin Speaker

SC Mummy; Meru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused company in Meru is seeking a dedicated Customer Service Executive who speaks Mandarin. The role involves managing customer communications, processing orders, and ensuring satisfaction. Candidates should have a minimum of 2 years experience in customer service, be proficient in Mandarin and English, and possess good computer skills. Benefits include SOCSO & EPF, competitive salary, and yearly increments. This opportunity offers a chance to be part of a dynamic team in a thriving environment.

Benefits

SOCSO & EPF provided

Yearly increments

Competitive salary

Annual leave, medical leave, and paid holidays

Qualifications

• Minimum 2 years of experience in Customer Service preferred.
• Good computer skills including MS Office.
• Proficient in Mandarin and English.

Responsibilities

• Reply to customer messages via chat, email, and social media.
• Process orders, returns, and exchanges accurately.
• Handle and resolve customer complaints professionally.
• Answer inquiries about product details and availability.
• Update and maintain data in CRM system.
• Follow up with customers for satisfaction.
• Support operational and administrative tasks as needed.

Skills

Customer Service Experience

Mandarin Proficiency

Computer Skills (MS Office)

Positive Working Attitude

Team Player

Education

Minimum SPM qualification

Higher education (bonus)

Job description

We are looking for a dedicated Customer Service Executive (Mandarin Speaker) to join our team. You will be responsible for managing customer communications, processing orders, and ensuring a smooth and pleasant customer experience.

Requirements

• Minimum SPM qualification; higher education is a bonus.
• Minimum 2 years of experience in Customer Service is preferred.
• Good computer skills (MS Office, typing, and basic system navigation).
• Responsible, positive working attitude, and a strong team player.
• Proficiency in reading, writing and communicating in Mandarin and English is necessary (to handle Mandarin-speaking customers).
• Working alternate Saturday

Responsibilities

• Reply to customer messages through online platforms (chat, email, WhatsApp, social media).
• Process customer orders, returns, and exchanges with accuracy and attention to detail.
• Handle and resolve customer complaints in a professional and timely manner.
• Answer customer inquiries regarding product details, availability, and company information.
• Update and maintain required data in the database/CRM system.
• Follow up with customers to ensure satisfaction and smooth order processing.
• Support general operational and administrative tasks as needed.

Benefits

• SOCSO & EPF provided.
• Yearly increments
• Competitive salary.
• Annual leave, medical leave and paid holidays

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad.