Customer Service Executive - Mandarin Speaker

Teleperformance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service company in Kuala Lumpur is seeking a Mandarin-speaking Customer Service Executive to handle customer inquiries via phone, email, and chat. The ideal candidate should possess strong problem-solving skills, attention to detail, and a good command of both English and Mandarin. Experience with digital payment or fintech solutions is a plus. Join our proactive team to provide excellent customer experiences in a fast-paced environment.

Qualifications

• Good command of English and Mandarin.
• Familiarity with digital payment, fintech, or e-wallet solutions is an added advantage.

Responsibilities

• Handle customer inquiries via phone, email, and chat in Mandarin and English.
• Provide accurate information and troubleshooting support.
• Escalate complex issues to the relevant teams when necessary.
• Ensure excellent customer experience by following up on cases promptly.
• Maintain accurate documentation of customer interactions in the system.
• Work closely with internal teams to resolve issues efficiently.

Skills

Customer-oriented

Proactive

Strong problem-solving skills

Attention to detail

Job description

Job Summary:
We are looking for a Mandarin-speaking Customer Service Executive to join our team. The ideal candidate is customer-oriented, proactive, and able to handle inquiries in a fast-paced environment.

Key Responsibilities:

Handle customer inquiries via phone, email, and chat in Mandarin and English.

Provide accurate information and troubleshooting support

Escalate complex issues to the relevant teams when necessary.

Ensure excellent customer experience by following up on cases promptly.

Maintain accurate documentation of customer interactions in the system.

Work closely with internal teams to resolve issues efficiently.

Requirements:

Good command of English and Mandarin

Familiarity with digital payment, fintech, or e-wallet solutions is an added advantage.

Strong problem-solving skills and attention to detail