Customer Service Executive Mandarin + Cantonese

Manpower Staffing Services; Selangor; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading staffing agency in Selangor is seeking a dedicated customer service representative to join their team. The successful candidate will be responsible for answering customer inquiries and providing support via phone and email. Proficiency in English, Bahasa Malaysia, and Mandarin is a must, along with strong customer service skills and problem-solving abilities. This is a full-time position that requires onsite work, offering benefits such as annual leave and health insurance.

Benefits

Annual Leave

EPF

Health Insurance

Medical Leave

SOCSO

Company Activities

Qualifications

• Minimum of Secondary/SPM/'O' Level certification or equivalent required.
• Demonstrate proficiency in written and spoken English, Bahasa Malaysia, and Mandarin.
• Exhibit strong customer service skills focused on building relationships.
• Display effective problem-solving abilities to resolve customer issues.
• Possess excellent communication skills and active listening.

Responsibilities

• Answer incoming customer calls and respond to emails efficiently.
• Identify and assess customer needs to provide appropriate solutions.
• Resolve customer complaints via multiple channels to ensure satisfaction.
• Process orders, ensuring accuracy and adherence to procedures.
• Keep records of customer interactions in the CRM system.

Skills

Strong customer service skills

Proficiency in English

Proficiency in Bahasa Malaysia

Proficiency in Mandarin

Problem-solving abilities

Basic computer literacy

Education

Secondary/SPM/'O' Level certification or equivalent

Job description

Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.

Demonstrate proficiency in written and spoken English, Bahasa Malaysia, and Mandarin to effectively communicate with a diverse customer base.

Exhibit strong customer service skills with a focus on providing excellent support and building positive relationships.

Display effective problem-solving abilities to identify, analyze, and resolve customer issues in a timely manner.

Possess excellent communication skills, including active listening, to understand customer needs and provide appropriate solutions.

Be willing to work onsite at the company's location in Petaling Jaya.

Be available to work full-time hours as required by the company.

Exhibit a proactive and positive attitude, with a willingness to learn and adapt to new challenges in a fast-paced environment.

Demonstrate basic computer literacy and the ability to navigate customer service software and systems.

Requirement

• Possess a minimum of Secondary/SPM/'O' Level certification or equivalent.
• Demonstrate proficiency in written and spoken English, Bahasa Malaysia, and Mandarin to effectively communicate with a diverse customer base.
• Exhibit strong customer service skills with a focus on providing excellent support and building positive relationships.
• Display effective problem-solving abilities to identify, analyze, and resolve customer issues in a timely manner.
• Possess excellent communication skills, including active listening, to understand customer needs and provide appropriate solutions.
• Be willing to work onsite at the company's location in Petaling Jaya.
• Be available to work full-time hours as required by the company.
• Exhibit a proactive and positive attitude, with a willingness to learn and adapt to new challenges in a fast-paced environment.
• Demonstrate basic computer literacy and the ability to navigate customer service software and systems.

Responsibility

• Answer incoming customer calls and respond to customer emails in a timely and efficient manner.
• Identify and assess customers' needs to achieve satisfaction by providing appropriate solutions and alternatives.
• Resolve customer complaints via phone, email, mail, or social media, ensuring a positive customer experience.
• Process orders, forms, applications, and requests, ensuring accuracy and adherence to company procedures.
• Keep records of customer interactions, transactions, comments, and complaints in the customer relationship management (CRM) system.
• Communicate and coordinate with internal departments to resolve customer issues and escape complex cases to appropriate personnel.
• Follow communication procedures, guidelines, and policies to maintain a consistent and professional brand voice.
• Provide feedback on the efficiency of the customer service process and suggest improvements to enhance the customer experience.
• Meet personal/team qualitative and quantitative targets.

Benefits

• Annual Leave
• EPF
• Health Insurance
• Medical Leave
• SOCSO
• Company Activities