Customer Service Executive (KL Eco City, Day Shift Mon-Sat) - ID: 689681

PERSOL; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading distributor for industrial components in Kuala Lumpur is seeking a Customer Service Executive to manage in-bound customer communications, including calls, emails, and live chats. This role requires strong customer service skills, the ability to handle up to 50 sales orders daily, and proficiency in MS Office. The position offers a six-day work schedule with training opportunities and a dynamic workplace atmosphere.

Qualifications

• Strong background in Customer Service with direct communication experience.
• Ability to manage and process high volume of quotations and sales orders.
• Service-oriented with excellent telephone etiquette.

Responsibilities

• Handle and assist customers with inquiries.
• Prepare quotations and process purchase orders.
• Resolve product or service issues.
• Communicate delays and update systems.
• Ensure data accuracy for KPI reporting.

Skills

Customer service experience

Multitasking

Data accuracy for KPI reporting

Telephone etiquette

Tools

MS Office

Outlook

Job description

Customer Service Executive (KL Eco City, Day Shift Mon-Sat) - ID: 689681

We are seeking experienced talents for an In-house Customer Service Executive role for a publicly listed Japanese manufacturer & distributor for industrial component products.

This role will involve handling in-bound calls, emails, live chats, as well as managing sales coordination tasks.

Job Responsibilities

• Handle and assist customers with sales inquiries and provide appropriate solutions or alternatives in a timely manner.

• Prepare quotations, process purchase orders, and manage customer claims related to shipment delays, defective items, or incorrect pricing.

• Resolve product or service issues by clarifying customer complaints, determining the cause, and offering the best solutions. Follow up to ensure complete resolution.

• Rectify part number errors, request lead time changes from suppliers, and liaise with Sales, Shipping, and Account Teams on order statuses and AR matters.

• Prepare Request For Quotations (RFQs) and generate Purchase Orders (POs) to suppliers. Monitor inventory allocation and check lead-time status.

• Communicate delays and delivery changes internally and externally. Expedite deliveries by suppliers and update systems as needed.

• Troubleshoot and resolve operational issues while implementing preventive measures to ensure smooth daily operations.

• Participate in Customer Service projects and provide training and guidance to team members and new hires.

• Cover operational duties during short hands due to unforeseen circumstances.

• Ensure the accuracy of data for KPI reporting and review workflows for improvements.

Job Requirements

• Strong background in Customer Service (Inbound + Emails + LiveChat + Operations Handling - end to end orders fulfillment process) with direct customer communication experience.

• Shift schedule Monday to Friday, 9am - 6pm; Saturday, 9am - 1pm (alternate week + extra allowance).

• Proficient in MS office and Outlook.

• Comfortable working in a high-volume and fast-paced environment.

• Ability to multitask, prioritize effectively, and manage an average of 50 quotations/sales orders per day (with 20 line items per order).

• Service-oriented with good telephone etiquette and customer service skills.