Customer Service Executive

FastLane Group; Johor; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A leading consultancy firm is seeking an Admin & Customer Service Executive to support immigration application processes for Singapore Permanent Residency. This role involves managing client documentation, providing quality customer service, and maintaining internal records. Candidates must have strong verbal Chinese skills and a minimum diploma qualification. The position offers a salary range of RM3,000 to RM5,500 plus travel compensation. This role requires detail-oriented individuals with experience in client-facing environments.

Qualifications

• Minimum 3 years of client-facing or customer service experience.
• Detail-oriented, responsible, and service-driven mindset.

Responsibilities

• Manage immigration applications for Singapore PR and Citizenship.
• Deliver professional and high-quality customer service.
• Update and maintain tracking sheets and internal records.
• Respond to client queries promptly via WhatsApp, Gmail, and phone.

Skills

Strong verbal Chinese

Good written English

Time management

Organizational skills

Client-facing experience

Education

Minimum Diploma qualification (Hospitality, Mass Communication, Logistics)

Job description

Job brief

Position: Admin & Customer Service Executive

Client Company:Professional Immigration Consultancy / Corporate Services Firm

Working Arrangement:Remote role; travel to Singapore required 4–6 times per month.

Language Requirement: Strong verbal Chinese; good written English

About the Role:

We are hiring on behalf of our client,a multi-award-winning consultancy specializing in Singapore Permanent Residency (PR) and Citizenship applications.We are seeking a detail-oriented and client-focused Admin & Customer Service Executive to support immigration application processes and provide high-quality service to clients. This is a mission-driven role with a direct impact on clients future residency outcomes.

Key Responsibilities:

Immigration Administration & Documentation

• Manage immigration applications related to Singapore PR, Citizenship, and other related submissions.
• Liaise closely with clients to collect, review, and verify all required documents for accuracy and completeness.
• Advise clients on proper documentation requirements based on current immigration regulations and policies.
• Understand client backgrounds and prepare clear, structured cover letters to present client profiles effectively.
• Ensure a high level of accuracy and quality in all government submissions.

Customer Service & Client Management

• Deliver a professional, responsive, and high-quality customer experience throughout the application lifecycle.
• Respond promptly and professionally to client queries via WhatsApp, Gmail, and phone, in accordance with company timelines.
• Manage client expectations and handle post-submission follow-ups diligently.
• Handle client grievances professionally, ensuring issues are resolved with care and accountability.

Operations & Internal Coordination

• Update and maintain tracking sheets and internal records accurately and in a timely manner.
• Handle a high volume of digital documents while maintaining strong attention to detail.
• Stay updated on Singapore immigration policies and regulatory changes relevant to inbound applications.
• Perform any other duties or ad-hoc tasks assigned by management.

Requirements

• Minimum Diploma qualification (Hospitality, Mass Communication, Logistics, or equivalent).
• Strong verbal Chinese communication skills (mandatory).
• Good written English skills.
• Minimum 3 years of client-facing or customer service experience.
• No prior immigration experience required – full training will be provided.
• Strong time management and organizational skills.
• Ability to plan workload independently and meet strict deadlines.
• Comfortable handling large volumes of digital documentation.
• Detail-oriented, responsible, and service-driven mindset.

Salary

The salary offered ranges between RM3,000 and RM5,500. PlusRM70 per trip (as required for work-related travel).

Apply via Easy Apply or send your resume to [e-mail].