Customer Service Executive

Nitto Denko; Subang Jaya; On-site; MYR 45,000 - 60,000; Full time

Job summary

A leading manufacturing company in Malaysia is looking for a qualified candidate with strong customer service skills. The role involves interacting with customers, resolving issues, and processing orders. Candidates should have a Diploma or Degree and 2-3 years of experience, preferably in manufacturing. Excellent communication in English and Malay is required, with Mandarin as an advantage. Benefits include WFH on Fridays, comprehensive medical coverage, annual bonuses, and a structured career advancement plan.

Benefits

WFH on Friday

Medical outpatient, Optical and Dental coverage

Free parking

Annual salary increment

2x Bonus annually based on Performance KPI

Qualifications

• 2 to 3 years of related working experience in manufacturing is preferred.
• Added advantage for Mandarin speaker for effective communication.
• Good attitude and trustworthy.

Responsibilities

• Interacting with customers to provide product information.
• Resolving service issues by understanding customers' needs.
• Process quotations, purchase orders, and sales orders.

Skills

Customer Service skills

Good communication skills in English & Malay

Basic knowledge of Microsoft Office

Education

Diploma or Degree qualifications

Tools

SAP

Job description

Job Responsibilities

• Interacting with customers to provide information about products or services.
• Resolving product or service issues by addressing and understanding customers' needs.
• Working with other departments or staff to ensure customer satisfaction.
• Process quotations, purchase orders, and sales orders.
• Tracks customer forecast and stock levels and movement.
• Participate in company activities (5s, Safety, Environment & Energy, Budget Plan, ISO Documentation, etc) as assigned.

Job Requirements

• Possess Diploma or Degree qualifications or equivalent.
• 2 to 3 years related working experience in manufacturing industry is preferred.
• Good communication skills written and spoken in English & Malay.
• Added advantage for Mandarin speaker for communication with customers which only managed to speak Mandarin.

Competency Requirements

• Customer Service skills: attentiveness, empathy, patience and consistency, persuasion, professional telephone manners and communication skills, business writing skills.
• Basic knowledge on Microsoft Office software.
• SAP (added advantage).
• Good attitude, enthusiastic, responsible, trustworthy, ethical and goal focused.

Benefits

• WFH on Friday
• Medical outpatient, Optical and Dental coverage (inclusive family members)
• Medical inpatient coverage
• Free parking
• Motor/Vehicle Interest Subsidy
• House/Property Interest Subsidy
• Public Holiday (all in Malaysia calendar)
• High EPF Employer contribution up to 15%
• Annual salary increment
• 2x Bonus annually based on Performance KPI
• Well Organized Career Advancement Plan

Application Notice

Only shortlisted candidates will be notified.