Customer Service Executive

Michael Page; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading aerospace client is seeking an experienced Customer Service Executive in Kuala Lumpur, Malaysia. The ideal candidate will possess a minimum of a degree in Business Studies and at least 6 years of experience in the administration field. Key responsibilities include providing reliable customer information, managing complaints, and preparing reports. The role offers competitive remuneration and a dynamic environment with opportunities for personal and professional growth.

Benefits

Competitive remuneration

Benefits package

Growth opportunities

Qualifications

• Minimum of 6 years of working experience in the administration field.
• Excellent communication skills in English and Bahasa Melayu.
• Able to work independently with a high degree of confidentiality.

Responsibilities

• Provide reliable information to customers promptly.
• Monitor Turn Around Time (TAT) and On Time Delivery (OTD).
• Handle and resolve customer complaints effectively.
• Prepare management reports and send relevant reports to customers.

Skills

Customer orientation

Strong interpersonal skills

Analytical skills

Decision-making skills

Time management

Self-motivation

Education

Minimum Degree in Business Studies or equivalent

Tools

Microsoft Office

Job description

Responsibilities

• Provide reliable information to customers.
• Monitor Turn Around Time (TAT) and On Time Delivery (OTD) as per customer contracted TAT.
• Escalate critical issues to management in emergencies.
• Maintain and send customer visit reports in a timely manner.
• Respond promptly to customer inquiries.
• Handle and resolve customer complaints.
• Obtain and evaluate all relevant information to handle inquiries and complaints.
• Direct requests and unresolved issues to designated resources.
• Record details of inquiries, comments, and complaints.
• Communicate and coordinate with internal departments.
• Follow up on customer interactions.
• Knowledge in set management including scrap replacement and gap management.
• Responsible for sending weekly report and inspection report to customer.
• Assisting in logistic and forwarding issues on airfoil parts.
• Prepare management reports.
• Identify opportunities to improve processing, monitoring and controlling efficiency.Support in developing and maintaining customer service procedures.
• Back up the Section Manager – Customer Support in his/her absence.
• Comply and support Environmental Health & Safety policies, Company rules and regulations at all times.
• Any other tasks as assigned.

Qualifications

• Minimum Degree in Business Studies or its equivalent.
• Minimum 6 years of working experience in administration field.
• Customer orientation, dynamic, self‑motivation, and planning skills.
• Strong interpersonal, communication, and time management skills.
• Strong analytical and decision‑making skills.
• Systematic and organized and a good team player.
• Able to work independently and with a high degree of confidentiality.
• Excellent communication skills, both verbal and written in English and Bahasa Melayu.
• Proficiency in Microsoft Office (Word, Excel, PowerPoint, etc.).

Company Overview

A leading aerospace client in Malaysia is looking for an experienced Customer Service Executive to join their growing team. With a strong vision to become a market leader, the company has built its success on continuous innovation and expansion.

Role Highlights

• Be part of a globally recognized automotive brand.
• Work in a dynamic, innovative environment with opportunities for growth.
• Competitive remuneration and benefits package.