Customer Service Executive

WESTPAC DIGITAL SDN. BHD.; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A prominent financial services firm in Kuala Lumpur is seeking friendly, customer-oriented individuals for their Customer Service team. This role involves handling inbound inquiries via WhatsApp, phone, and email, assisting borrowers with their applications, and providing timely updates on loan statuses. Ideal candidates should exhibit excellent communication skills and have experience in a customer service environment, especially fintech, while being familiar with digital tools. Join us for a supportive team culture and career growth opportunities.

Benefits

Supportive team environment

Training & long-term career opportunities

Qualifications

• Fluency in English is a must.
• Experience in customer service, especially in fintech, is an advantage.
• Competence with digital tools is required.

Responsibilities

• Handle inbound enquiries via WhatsApp, phone & email.
• Assist customers with application steps & required documents.
• Update borrowers on loan status & approvals.
• Provide repayment reminders and basic troubleshooting.
• Maintain logs and case notes in CRM system.
• Coordinate with internal teams when needed.

Skills

Excellent communication & service attitude

Ability to manage high-volume enquiries

Experience in customer service

Familiar with WhatsApp Business

Job description

Key Responsibilities

• Handle inbound enquiries via WhatsApp, phone & email
• Assist customers with application steps & required documents
• Update borrowers on loan status & approvals
• Provide repayment reminders and basic troubleshooting
• Maintain logs and case notes in CRM system
• Coordinate with internal teams when needed

Requirements

• Excellent communication & service attitude
• Ability to manage high-volume enquiries
• Experience in customer service, call centre, or fintech is an advantage
• Familiar with WhatsApp Business & digital tools

Why Join Us

• Supportive team environment
• Training & long-term career opportunities

We are looking for friendly, customer-oriented individuals to join our Customer Service team. You will assist borrowers through the entire loan application process and ensure the highest level of service quality.

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