Customer Service Executive

Graduan; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading property management company is seeking a dedicated individual based in Kuala Lumpur to assist purchasers during key collection and joint inspections. Responsibilities include communicating with contractors about defects, ensuring timely rectification, and providing excellent customer service. The role also involves managing residents' complaints and maintaining documentation. This position offers an opportunity to work in a dynamic team environment, enhancing overall service performance.

Responsibilities

• Assist the purchaser with key collection and joint inspection of units.
• Communicate with contractors about handling defects in the unit.
• Ensure all defect rectification work is completed on time.
• Handover keys to the purchaser after defects are rectified.
• Provide excellent customer service and assist purchasers.
• Attend to residents' complaints and queries.
• Ensure all related documents are recorded properly.

Job description

• To assist the purchaser for key collection and joint inspection of unit.
• To communicate with the site's contractors on handling defects in the unit.
• To ensure all defects rectification work is completed within the stipulated time frame.
• To handover the keys to the purchaser upon rectification of defects in the unit.
• To provide excellent customer service by assisting purchasers and liaison with the relevant parties to enhance service performance.
• To attend to residents' complaints and queries and provide assistance when needed.
• To ensure that all related documents are recorded properly and kept up to date.
• This position will be based at Ritz Carlton Kuala Lumpur