Customer Service Executive

Offgamers; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A gaming support company in Kuala Lumpur is looking for a Customer Service Executive to provide assistance to global customers. This role requires fluency in English and willingness to work rotating shifts. Responsibilities include troubleshooting customer issues, supporting the sales team, and maintaining FAQs. Applicants should have a passion for gaming and demonstrate strong customer service skills. Experience with CRM systems is a plus. The position offers a dynamic work environment with a focus on customer experience.

Qualifications

• Minimum 1 year of experience or fresh graduates can apply.
• Ability to work in a rotating shift system.
• Willingness to handle customer inquiries and support sales.

Responsibilities

• Provide troubleshooting assistance for customer orders.
• Stay up-to-date with new product launches.
• Review pending orders and ensure excellent customer service.
• Suggest improvements to sales processes.

Skills

Fluent in English

Experience in customer service

Hands-on experience with CRM systems

Understanding of sales principles

Passion for video games

Tools

Freshdesk

Confluence

Notion

Bit.ai

Job description

Our CSE is running a 24x7 rotating on a weekly basis, You will work shift with a team (3 shifts in a day, include public holiday and weekend) and handle global users & local users (using English and Bahasa). 5 days working & 2 days off. Therefore, we are looking for someone who is fluent in English. You will provide support to sales representatives and respond to customer and prospect queries.

• Provide troubleshooting assistance for customer orders, account status, and relevant problems.
• Provide data and guides to help the sales team.
• Stay up-to-date with new product and feature launches.
• Review pending orders and specific customers requests to ensure excellent customer service and customer experience.
• Maintain FAQ articles to keep up-to-date information for customers.
• Suggest sales process improvements.
• Experienced with min 1-year exp/ Fresh graduates can apply.
• Fluent in English (Mandarin will be a bonus).
• Able to work at BSD, South Tangerang.
• Willing to do the work shift:
• 1st Shift : 08.00 - 17.00 (WFO Mon-Friday only)
• 2nd Shift : 16.00 - 01.00 (WFH)
• 3rd Shift : 00.00 - 09.00 (WFH)
• Possess passion in video games (console/mobile/PC).
• Hands-on experience with CRM systems (Freshdesk).
• Hands-on experience with knowledge management tools (Confluence, Notion, Bit, ai, etc).
• In-depth understanding of sales principles and customer service practices.