CUSTOMER SERVICE EXECUTIVE

Heung-A (M); Klang City; On-site; MYR 30,000 - 40,000; Full time

Job summary

A leading shipping company in Klang, Selangor is seeking a Customer Service Executive to provide exceptional support to clients. This full-time role involves responding to inquiries, resolving issues, and coordinating bookings. Candidates should have at least 1 year in customer service, strong communication skills, and be proactive and detail-oriented. We offer competitive compensation and opportunities for professional growth in a supportive environment.

Benefits

Competitive compensation

Career advancement opportunities

Supportive work environment

Qualifications

• Minimum 1 year of experience in a customer service or client-facing role, preferably in the shipping line industry.
• Strong communication and interpersonal skills, with the ability to build rapport with customers.
• Excellent problem-solving and decision-making capabilities.

Responsibilities

• Respond to customer inquiries and resolve issues in a timely and professional manner.
• Provide updates on shipment status and tracking information.
• Coordinate with internal teams for smooth processing of customer bookings.
• Maintain accurate records and documentation.

Skills

Customer service experience

Good communication skills

Problem-solving abilities

Teamwork

Detail-oriented

Job description

Heung-A (M) Sdn Bhd is seeking a Customer Service Executive to join our team in Klang, Selangor. In this full-time position, you will be responsible for providing exceptional customer service and support to our clients in the shipping industry.

What you'll be doing

• Responding to customer inquiries and resolving issues in a timely and professional manner
• Providing updates on shipment status and tracking information
• Coordinating with internal teams to ensure the smooth processing of customer bookings
• Maintaining accurate records and documentation

What we're looking for

• Minimum 1 year of experience in a customer service or client-facing role, preferably within the shipping line industry
• Good communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and decision-making abilities
• Proactive and detail-oriented, with a commitment to providing exceptional customer service
• Ability to work collaboratively within a team and across different departments

What we offer

At Heung-A (M) Sdn Bhd, we are committed to providing our employees with a rewarding and fulfilling work experience. We offer competitive compensation, opportunities for career advancement, and a supportive work environment that values work-life balance.

About us

Heung-A (M) Sdn Bhd is a leading provider of container shipping liner services in Malaysia. With over 60 years of experience in the industry, we pride ourselves on our commitment to delivering innovative and reliable solutions to our clients. Our company culture is built on a foundation of teamwork, innovation, and a passion for excellence.

Apply now for this exciting opportunity to join our team!