Customer Service Executive

Kamaya Electric; Ipoh; On-site; MYR 100,000 - 150,000; Full time

Job summary

A manufacturing company based in Ipoh, Malaysia seeks an individual to manage production applications and stock processes. Responsibilities include coordinating with the production control team, notifying customers after shipment, and addressing sales claims. The role requires attention to detail in managing inventory and liaising with planners for stock replenishment. Ideal candidates should possess strong organizational skills and the ability to manage multiple tasks effectively.

Responsibilities

• Handle Production Application for sample requests.
• Expedite stock process and follow up delivery with Production Control Team.
• Send shipping notification to customer after shipment dispatch.
• QC recall part and stock replacement shipment arrangement.
• Support Sales if receive customers claim and survey request.
• Receive customer forecast forward to Planners team for stock replenishment.
• Amend or change outstanding orders pricing after sales updated price.
• Submit Notes Application for goods return.
• Follow up and check hub stock level or over 90 days request customer consume stock.

Job description

• Handle Production Application for sample request.
• Expedite stock process and follow up delivery with Production Control Team.
• Send shipping notification to customer after shipment dispatch.
• QC recall part and stock replacement shipment arrangement.
• Support Sales if receive customers claim and survey request.
• Receive customer forecast forward to Planners team for stock replenishment.
• Amend or change outstanding orders pricing after sales updated price.
• Submit Notes Application for goods return.
• Follow up and check hub stock level or over 90 days request customer consume stock.