Customer Service & Documentations

GNS FREIGHT SYSTEM SDN BHD; Klang City; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Klang City is seeking a full-time Customer Service professional to be the first point of contact for customers, providing high-quality support. Responsibilities include handling inquiries across various channels and assisting with freight documentation. Ideal candidates will have 1-2 years of customer service experience, strong communication skills, and proficiency in Microsoft Office. The role offers competitive remuneration and a supportive work environment.

Benefits

Competitive remuneration

Opportunities for career development

Collaborative work environment

Qualifications

• 1-2 years of experience in customer service or call center.
• Preferably experience in the freight or logistics industry.
• Ability to build rapport with customers.

Responsibilities

• Handle inbound customer enquiries via phone, email, and chat.
• Provide accurate and timely information to customers.
• Resolve customer issues and complaints efficiently.
• Maintain detailed records of all customer interactions.
• Assist with preparation of various freight documentation.
• Collaborate with internal teams to ensure customer needs are met.
• Continuously improve the customer experience.

Skills

Strong communication skills

Attention to detail

Problem-solving skills

Interpersonal skills

Customer-centric mindset

Fluency in English and Bahasa Malaysia

Tools

Microsoft Office Suite (Excel, Word)

Job description

This is a full-time Customer Service & Documentations role based in Klang, Selangor, working for GNS FREIGHT SYSTEM SDN BHD. As a Customer Service professional, you will be the first point of contact for customers, providing high-quality support and ensuring a seamless experience. Your excellent communication skills and attention to detail will be essential in this fast-paced, customer-focused environment.

What you'll be doing

• Handling inbound customer enquiries and requests via phone, email, and chat
• Providing accurate and timely information to customers
• Resolving customer issues and complaints efficiently
• Maintaining detailed records of all customer interactions
• Assisting with the preparation and processing of various freight documentation
• Collaborating with internal teams to ensure customer needs are met
• Continuously looking for ways to improve the customer experience

What we're looking for

• 1-2 years of experience in a customer service or call centre role, preferably within the freight or logistics industry
• Strong communication and interpersonal skills, with the ability to build rapport with customers
• Excellent problem-solving and critical thinking skills
• Meticulous attention to detail and the ability to work accurately under pressure
• Proficiency in Microsoft Office suite, particularly Excel and Word
• Fluency in English and Bahasa Malaysia, with the ability to communicate effectively in both languages
• A customer‑centric mindset and a genuine desire to provide outstanding service

What we offer

At GNS FREIGHT SYSTEM SDN BHD, we pride ourselves on our supportive and collaborative work environment. We offer competitive remuneration, opportunities for career development, and a range of benefits to support your well‑being. If you're passionate about providing exceptional customer service and are eager to be part of a dynamic team, we'd love to hear from you.

If this sounds like the perfect opportunity for you, apply now and let's discuss how you can contribute to the success of GNS FREIGHT SYSTEM SDN BHD.

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