CUSTOMER SERVICE CUM OPERATION [TRANSPORT DEPT]

FM Global Logistics; Port Klang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Port Klang is looking for a Customer Service cum Operation Executive. The successful candidate will manage customer inquiries and ensure satisfaction through effective communication. Responsibilities include processing orders and complaints while maintaining accurate records. Candidates should have a diploma or degree in relevant fields, strong communication skills, and proficiency in customer service software. The job offers a competitive salary, benefits, and growth opportunities in a supportive work environment.

Benefits

Competitive salary and benefits package

Opportunities for growth

Supportive team environment

Qualifications

• Proven work experience in customer service or client support.
• Fluency in English/Bahasa Malaysia/Mandarin.
• Ability to multitask in a fast-paced environment.

Responsibilities

• Respond to customer inquiries in a timely manner.
• Handle complaints and provide solutions.
• Process customer orders and maintain records.

Skills

Strong communication and interpersonal skills

Detail-oriented and organized

Ability to handle difficult situations

Education

Diploma/Degree in Business Administration or related field

Tools

MS Office

Customer service software/CRM systems

Job description

Customer Service cum Operation [Transport Dept]

Job title: Customer Service cum Operation

Position: Executive / Senior Executive

Key Responsibilities

1. Respond to customer inquiries via phone, email, and other communication channels in a timely and professional manner.
2. Handle complaints, provide appropriate solutions, and follow up to ensure resolution.
3. Process customer orders, returns, and requests accurately.
4. Coordinate with operations, sales, and billing teams to resolve service issues.
5. Maintain and update customer records in the system.
6. Provide product and service information to customers.
7. Prepare and submit reports on customer feedback, recurring issues, and service performance.
8. Assist in developing customer service policies and procedures to improve efficiency.
9. Ensure a positive customer experience and maintain strong customer relationships.

Requirements

• Diploma/Degree in Business Administration, Communications, or related field.

• Proven work experience in customer service or client support.

• Strong communication and interpersonal skills.

• Ability to handle difficult situations with patience and professionalism.

• Proficiency in MS Office and customer service software/CRM systems.

• Detail-oriented, organized, and able to multitask in a fast-paced environment.

• Fluency in [English/Bahasa Malaysia/Mandarin – adjust based on your company’s requirement].

What We Offer

• Competitive salary and benefits package.
• Opportunities for growth and career development.
• Supportive team and work environment.