Customer Service - Convenient Public Transport

ASK Resources; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A customer service organization in Kuala Lumpur is seeking a Customer Service Representative to manage high call volumes and address customer inquiries. The successful candidate will handle approximately 80 calls daily, resolve customer complaints, and promote special offers. Fresh graduates with a degree are encouraged to apply, while SPM and Diploma holders with call center experience are also welcome. This role offers a competitive base salary up to RM 4,000, along with quarterly incentives and comprehensive employee benefits.

Benefits

Competitive base salary

Quarterly KPI Incentives

Claims for transport and meals

Comprehensive employee benefits

Qualifications

• Fresh graduates with a degree are encouraged to apply.
• SPM and Diploma holders with call center experience are welcome.

Responsibilities

• Manage a high volume of incoming calls (approximately 80 calls per day).
• Address customer inquiries and resolve complaints efficiently.
• Promote latest campaigns and special offers to customers.

Skills

Customer service skills

Communication skills

Problem-solving skills

Education

Degree (Fresh graduates encouraged)

SPM/Diploma with call center experience

Job description

Customer Service - Convenient Public Transport

We're seeking a customer-centric individual to join our team as a Customer Service Representative. As a vital part of our customer service team, your key responsibilities will include:

• Managing a high volume of incoming calls (approximately 80 calls per day)
• Addressing customer inquiries and resolving complaints efficiently and professionally
• Promoting our latest campaigns and special offers to customers

What We Offer:

• Competitive base salary of up to RM 4,000 (based on experience)
• Quarterly KPI Incentives: RM 800 - RM 1,800
• Claims for transport, meals, language skills, and overtime
• Comprehensive employee benefits, such as insurance and dental coverage

Who We're Looking For:

• Fresh graduates with a degree are encouraged to apply
• SPM and Diploma holders with call center experience are welcome