Customer Service Associate & Admin Executive (Pawn Shop)

Kedai Pajak Tong and Jack (Ampang) Sdn Bhd; Gombak; On-site; MYR 20,000 - 100,000; Full time

Job summary

A growing pawnbroking company in Gombak is seeking a Customer Service Associate & Admin Executive. Responsibilities include assisting customers with pawning and redeeming items, data entry, and maintaining filing systems. Ideal candidates are detail-oriented, customer-focused, and possess good communication skills in English and Bahasa Malaysia. Training is provided for newcomers to the industry. This position offers a competitive salary and opportunities for career growth.

Benefits

Training provided

Opportunities for career growth

Supportive team environment

Competitive salary package

Secure future with EPF, SOCSO & EIS

Qualifications

• Fresh graduates encouraged to apply.
• 1-2 years of experience in admin or customer service is advantageous.
• Experience in pawn broking, jewelry, or retail industry preferred.

Responsibilities

• Greet and assist customers with pawning, redeeming, and renewing luxury items.
• Record and maintain customer information, pawn tickets, and loan documents accurately.
• Handle data entry for all transactions and ensure accuracy.

Skills

Good communication skills in English

Customer service focus

Attention to detail

Able to handle confidential information

Outgoing personality

Education

SPM

Diploma or higher

Tools

Microsoft Excel

Microsoft Word

Job description

Customer Service Associate & Admin Executive (Pawn Shop)

Kedai Pajak Tong and Jack (Ampang) Sdn Bhd – Gombak, Selangor

TONG AND JACK (AMPANG) SDN BHD is a newly established pawnbroking company with branches in Ampang, Kajang, Petaling Jaya, Kapar, Serdang, Puchong, Selayang and Kuala Lumpur. We are committed to providing secure, confidential, and professional pawn loan services to individuals and businesses. With a strong focus on integrity and customer service, we aim to build a trusted name in the market. As we continue to grow, we are actively planning to expand our operations and are looking for dedicated individuals to join us on this exciting journey.

We are looking for a trustworthy, customer-focused, and detail-oriented individual to join ourpawn shop teamas aCustomer Service Executive & Admin Executive. In this role, you will be the front liner of our business—

Requirements

• Good communication skills inEnglish andBahasa Malaysia; ability to speakMandarin or other languages is a plus
• MinimumSPM; Diploma or higher preferred
• Fresh graduates are encouraged to apply
• At least1–2 years of experience in administrative or customer service work is an advantage
• Experience inpawn broking, jewelry, or retail industry is preferred
• Computer literate – able to use Microsoft Excel, Word, and basic systems
• Presentable and polite, with anoutgoing personality and attention to detail
• Able to handle confidential information with integrity and professionalism
• Willing to work in shifts, including weekends or public holidays when required

Responsibilities

• Greet and assist customers with pawning, redeeming, and renewing luxury items
• Record and maintain customer information, pawn tickets, and loan documents accurately
• Handle data entry for all transactions and ensure accuracy in the system
• Maintain proper filing systems (digital and physical)
• Ensure the front desk and display area are clean, secure, and well-organised
• Answer phone calls, and handle general administrative duties

Why Join Us

• Training provided for candidates new to the pawn or jewelry industry.
• Opportunities for career growth in branch operations and management.
• Supportive team environment with clear SOPs and compliance standards.
• Competitive salary package with potential incentives.
• Secure Future with EPF , SOCSO & EIS included