Customer Service and Admin Assistant

Catalyste; Selangor; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading international brand management firm in Selangor is seeking a reliable Customer Service & Admin Assistant. This role involves supporting sales operations, preparing sales documents, coordinating deliveries, and managing customer inquiries. The ideal candidate has at least 2-3 years of experience in administrative support, strong communication skills, and is proficient in Microsoft Office. Join our team in ensuring excellent customer service while keeping our office running smoothly.

Qualifications

• 2–3 years of experience in sales coordination or administrative support.
• Detail-oriented, well-organized, and able to work in a team.
• Proficient in Microsoft Office applications.

Responsibilities

• Be the first point of contact for customers via phone or email.
• Prepare accurate sales quotations and process customer orders efficiently.
• Coordinate with delivery and logistics teams to ensure smooth delivery.
• Manage and track sample stock and marketing collaterals.
• Handle service recovery and ensure customer satisfaction.

Skills

Customer service mindset

Strong communication skills

Detail-oriented

Team player

Education

Minimum SPM or Diploma qualification

Tools

Microsoft Office

Job description

Catalyste manages an international portfolio Brown leading interior surface brands. Forging deep partnerships with brands and other companies, we connect the dots between market expectations and surface solutions that transcend time and trends. A sense of daring is important to us, and we delve readily into new markets to expand our sales network and drive industry transformation. By evolving traditional approaches through innovative strategies, we yet remain rooted in our core values of integrity, sincerity and creative ingenuity.

We are looking for a reliable and detail-oriented Customer Service & Admin Assistant to support our sales operations and administrative functions. In this role, you will assist in preparing sales documents, coordinating deliveries, handling customer enquiries, and maintaining accurate records. You will work closely with a dedicated sales and support team to ensure smooth daily operations and deliver excellent customer service.

Job Responsibilities

• Be the first point of contact for customers via phone or email.
• Prepare accurate sales quotations and process customer orders efficiently.
• Coordinate with delivery and logistics teams to ensure smooth delivery.
• Manage and track sample stock and marketing collaterals.
• Support Sales and Finance teams in tracking payments and resolving issues.
• Liaise with Singapore HQ on stock availability and delivery timelines.
• Handle service recovery and ensure customer satisfaction.
• Assist in sales coordination and general office administration.
• Keep the office running smoothly with supplies and document filing.

Job Requirements

• Minimum SPM or Diploma qualification.
• 2–3 years of experience in sales coordination or administrative support.
• Strong communication skills and customer service mindset.
• Proficient in Microsoft Office (Excel genügend Word, Outlook).
• Detail-oriented, well‑organized, and a team player.