Customer Service Agent - Normal Working Hour

Foundever; Kuala Lumpur; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service solutions provider is seeking a passionate Customer Service Agent to support clients in Kuala Lumpur. The ideal candidate must be proficient in Simplified Mandarin and English, excel in communication, and possess strong problem-solving skills. This full-time role involves handling inquiries through various channels, ensuring customer satisfaction, and collaborating across teams to resolve issues. The position offers a competitive salary, benefits, and opportunities for career development in a supportive environment.

Benefits

Competitive salary and comprehensive benefits package

Opportunities for career development

Supportive work environment

Work-life balance initiatives

Regular training and development programs

Qualifications

• Proficiency in both written and verbal Simplified Mandarin and English.
• Previous experience in a customer-facing role is preferred.
• Strong critical-thinking skills and ability to adapt.

Responsibilities

• Handle inbound customer inquiries via phone, email, and chat.
• Provide prompt and accurate information to customers.
• Maintain a positive and professional demeanor.

Skills

Proficiency in Simplified Mandarin

Proficiency in English

Strong problem-solving skills

Excellent communication skills

Interpersonal skills

Ability to work in fast-paced environment

Job description

Customer Service Agent - Normal Working Hour

Foundever Malaysia Sdn.Bhd' is seeking a passionate and customer-focused Customer Service Agent (Simplified Mandarin) to join our team in Kuala Lumpur. In this full‑time role, you will be responsible for providing outstanding customer service and support to our valued clients. With a focus on building strong relationships and resolving queries efficiently, you will play a vital role in enhancing the overall customer experience.

What you'll be doing

• Handle inbound customer inquiries and requests via phone, email, and chat in Simplified Mandarin
• Provide prompt and accurate information to customers, addressing their concerns and needs
• Maintain a positive and professional demeanor, ensuring a high level of customer satisfaction
• Collaborate with cross‑functional teams to resolve complex issues and elevate matters when necessary
• Actively contribute to the continuous improvement of customer service processes and procedures
• Adhere to relevant policies, procedures, and compliance requirements

What we're looking for

• Proficiency in Simplified Mandarin and English, both written and verbal
• Previous experience in a customer‑facing role, preferably in a call centre or customer service environment
• Strong problem‑solving and critical‑thinking skills, with the ability to adapt to various customer situations
• Excellent communication and interpersonal skills, with a focus on active listening and empathy
• Ability to work in a fast‑paced environment and manage multiple tasks simultaneously
• Commitment to providing exceptional customer service and a desire to contribute to the team's success

What we offer

• Competitive salary and comprehensive benefits package
• Opportunities for career development and growth within the organization
• Supportive and collaborative work environment
• Work‑life balance initiatives, including flexible working arrangements
• Regular training and development programs to enhance your skills

About us

Foundever Malaysia Sdn.Bhd' is a leading provider of customer service solutions, offering a wide range of services to clients across diverse industries. With a strong focus on innovation and customer‑centricity, we are committed to delivering exceptional experiences that exceed our clients' expectations.

If you're excited to be part of our dynamic team and contribute to our continued success, we encourage you to apply now.