Customer Service

jobmajestic.com; Petaling Jaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading recruitment platform in Malaysia is seeking customer service representatives to assist customers via calls, emails, or chats. The ideal candidates will possess good communication skills in Mandarin and English, be customer-oriented, and have basic computer skills. You'll work in a supportive team environment that values problem-solving and ensuring customer satisfaction while handling inquiries effectively. The position offers a salary range of RM 3000 - RM 3500 and requires flexibility in working hours.

Qualifications

• Minimum SPM or equivalent qualification.
• Good communication skills in Mandarin and English.
• Customer-oriented with patience and a positive attitude.
• Basic computer and typing skills.
• Able to work on shifts, weekends, and public holidays.

Responsibilities

• Handle incoming calls, emails, or chats from customers professionally and efficiently.
• Assist customers with inquiries, complaints, or product/service information.
• Provide accurate solutions to ensure customer satisfaction.
• Work closely with team members and supervisors to meet performance targets.

Skills

Good communication skills in Mandarin

Good communication skills in English

Customer-oriented

Patient

Positive attitude

Basic computer skills

Basic typing skills

Education

Minimum SPM or equivalent qualification

Job description

This job is all about helping customers through calls, emails, or chats. You might like this job because you’ll be solving problems and making people happy while working in a supportive team to reach goals together!

RM 3000 - RM 3500

• Handle incoming calls, emails, or chats from customers professionally and efficiently
• Assist customers with inquiries, complaints, or product/service information
• Provide accurate solutions and ensure customer satisfaction
• Work closely with team members and supervisors to meet performance targets

Job Requirements

• Minimum SPM or equivalent qualification
• Good communication skills in Mandarin and English
• Customer-oriented, patient, and positive attitude
• Basic computer and typing skills
• Able to work on shifts, weekends, and public holidays

Experience Required: Min 0 Year/s

Hiredly is a leading recruitment platform in Malaysia, specialising in professional and executive talent. Our rich-media job portal helps employers of all sizes build their brand and attract top-tier candidates. With AI-powered Job Discovery and deeper insights into company culture, jobseekers can find the right fit faster.

We also run Hiredly X, our integrated recruitment agency with exclusive access to a live, self-updating talent database - giving employers a unique edge over traditional agencies. Hiredly is registered under Agensi Pekerjaan Wobb Sdn Bhd (JTKSM 1033).

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