Customer Retention Strategist

Alpro Pharmacy; Seremban; On-site; MYR 100,000 - 150,000; Full time

Job summary

A thriving retail pharmacy in Malaysia seeks a Customer Retention Specialist to develop strategies aimed at boosting customer loyalty and repeat purchases. The ideal candidate should have a diploma or degree in business, possess strong analytical skills, and be proficient in both English and Malay. Responsibilities include monitoring customer accounts and collaborating with marketing teams. This role offers an opportunity to enhance customer experiences and contribute to the company's growth.

Qualifications

• Strong communication and interpersonal skills in English and Malay; Mandarin is a plus.
• Ability to analyze customer data and create actionable insights.
• Empathetic approach and proactive problem-solving.

Responsibilities

• Develop and implement customer retention strategies.
• Monitor purchase history and identify at-risk customers.
• Coordinate with teams for retention campaigns.

Skills

Communication skills in English

Interpersonal skills

Analytical mindset

Proficiency in Microsoft Office

Customer focus

Education

Diploma or Degree in Business Administration

Marketing

Communications or related field

Tools

CRM tools

Google Workspace

Job description

A thriving retail pharmacy in Malaysia seeks a Customer Retention Specialist to develop strategies aimed at boosting customer loyalty and repeat purchases. The ideal candidate should have a diploma or degree in business, possess strong analytical skills, and be proficient in both English and Malay. Responsibilities include monitoring customer accounts and collaborating with marketing teams. This role offers an opportunity to enhance customer experiences and contribute to the company's growth.