Customer Retention Executive

MHA Consultancy Services Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial services company in Kuala Lumpur is looking for a Customer Retention Executive to enhance customer relationships and drive sales of personal financing solutions. The role offers a monthly salary of RM3,000 plus commission, on-the-job training, and opportunities for career advancement within a supportive team environment. Fluency in Bahasa Malaysia is required, and knowledge of Mandarin is preferred.

Benefits

Basic salary + Commission

EPF, SOCSO, and EIS contributions

On-the-job training provided

Career advancement opportunities

Supportive team environment

Staff activities

Qualifications

• Fresh graduates are welcome to apply.
• Ability to work under pressure and meet daily targets.
• Willing to work shift schedules, including weekends and public holidays.

Responsibilities

• Proactively reach out to existing customers to offer loan solutions.
• Build strong relationships with customers to increase satisfaction.
• Follow up on loan applications and resolve issues.
• Achieve individual targets for customer activation and satisfaction.
• Collaborate with the team to improve customer retention processes.

Skills

Customer service experience

Fluent in Bahasa Malaysia

Fluent in Mandarin

Problem-solving skills

Education

SPM/STPM/Diploma/Degree in any field

Job description

Job Responsibility

• Proactively reach out to existing customers to understand their needs and offer suitable loan solutions.


• Build strong relationships with loyal customers to increase engagement and satisfaction.


• Follow up on loan applications, assist in resolving issues, and ensure smooth processing.


• Achieve individual targets for customer activation, conversion rate, and satisfaction scores.


• Collaborate with the team to improve customer communication and retention processes.

Job Requirements

• SPM/STPM/Diploma/Degree in any field


• Fresh graduate is welcome to apply


• Prior experience in customer service, call center, or tele sales is an advantage


• Fluent in Bahasa Malaysia (spoken & written) is preferably.


• Fluent in Mandarin (spoken & written) is an advantage.


• Able to work under pressure and meet daily targets


• Willing to work shift schedules, including weekends and public holidays


• Positive attitude and good problem-solving skills

Job Intro

• Type: Permanent


• Customer Retention Executive - Sales (Loan & Financing)


• Basic Salary: RM3,000 + Commission


• Work Mode: Weekday On-site; Weekend & PH Work From Home


• Working Hours: 6 working days per week; can self arrange off day


• Project: Personal Financing, Loan

Job Benefits

• Basic salary + Commission


• EPF, SOCSO, and EIS contributions


• On-the-job training provided


• Career advancement opportunities


• Supportive team environment


• Staff activities