Customer Retention Coordinator

MHA Consultancy Services Sdn Bhd; Kuala Lumpur; Hybrid; MYR 100,000 - 150,000; Full time

Job summary

A consultancy firm in Kuala Lumpur is seeking a Customer Retention Executive to enhance customer satisfaction and drive loan solutions. The role involves building strong relationships with clients, meeting sales targets, and requires fluency in Bahasa Malaysia and Mandarin as an advantage. This permanent position offers a basic salary of RM3,000 plus commission, with opportunities for career advancement and support in a team environment.

Benefits

EPF, SOCSO, and EIS contributions

On-the-job training provided

Career advancement opportunities

Supportive team environment

Staff activities

Qualifications

• Fresh graduates are welcome to apply.
• Prior experience in customer service, call center, or tele sales is an advantage.
• Able to work under pressure and meet daily targets.

Responsibilities

• Proactively reach out to existing customers to understand their needs.
• Build strong relationships with loyal customers to increase engagement.
• Achieve individual targets for customer activation and conversion rate.

Skills

Customer service

Problem-solving

Fluent in Bahasa Malaysia

Fluent in Mandarin

Education

SPM/STPM/Diploma/Degree

Job description

Job Responsibilities

• Proactively reach out to existing customers to understand their needs and offer suitable loan solutions.
• Build strong relationships with loyal customers to increase engagement and satisfaction.
• Follow up on loan applications, assist in resolving issues, and ensure smooth processing.
• Achieve individual targets for customer activation, conversion rate, and satisfaction scores.
• Collaborate with the team to improve customer communication and retention processes.

Job Requirements

• SPM/STPM/Diploma/Degree in any field
• Fresh graduate is welcome to apply
• Prior experience in customer service, call center, or tele sales is an advantage
• Fluent in Bahasa Malaysia (spoken & written) is preferably.
• Fluent in Mandarin (spoken & written) is an advantage.
• Able to work under pressure and meet daily targets
• Willing to work shift schedules, including weekends and public holidays
• Positive attitude and good problem-solving skills

Job Intro

• Type: Permanent
• Customer Retention Executive - Sales (Loan & Financing)
• Basic Salary: RM3,000 + Commission
• Work Mode: Weekday On-site; Weekend & PH Work From Home
• Working Hours: 6 working days per week; can self arrange off day
• Project: Personal Financing, Loan

Job Benefits

• Basic salary + Commission
• EPF, SOCSO, and EIS contributions
• On-the-job training provided
• Career advancement opportunities
• Supportive team environment
• Staff activities