Customer Relationship Management Executive

MHA Consultancy Services; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A financial consultancy in Kuala Lumpur is seeking a Customer Relationship Management Executive. The ideal candidate will possess strong communication skills in Mandarin, Cantonese, and English. Responsibilities include managing customer communications primarily through chat, providing up-to-date exchange rate information, and maintaining client relationships. This position is open to fresh graduates and requires immediate availability, with a rotating weekend schedule. Attractive benefits include a performance bonus and transportation allowance.

Benefits

Attractive performance bonus (up to 4 digits monthly)

Cash out unused annual leave

Monthly transportation and parking allowance

Qualifications

• Proficient in Mandarin/Cantonese to communicate with clients.
• Fresh graduates are welcome to apply.
• Immediate availability will be prioritized.
• Willing to work on a rotating weekend schedule.

Responsibilities

• Manage customer communication mainly via chat messaging.
• Provide accurate and up-to-date exchange rate information.
• Build and maintain strong relationships with clients.
• Negotiate exchange rates with customers.
• Prepare and deliver transaction statements to clients.
• Work closely with internal teams for processing transactions.
• Maintain a professional and responsive approach.

Skills

Strong communication skills

Negotiation skills

Customer service experience

Attention to detail

Time-management skills

Problem-solving skills

Proficiency in Mandarin and Cantonese

Education

Minimum SPM or higher qualification

Tools

Google Docs

Excel

Gmail

Job description

Customer Relationship Management Executive

• Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
• Customer Services experience is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Willing to work on a rotating weekend schedule and perform overtime when required.

Requirement

• Minimum SPM or higher qualification.
• Strong communication and negotiation skills (Mandarin, Cantonese, and English preferred). We are seeking candidates proficient in Mandarin/Cantonese to effectively communicate with Mandarin/Cantonese-speaking clients.
• Customer Services experience is an advantage (fresh graduates are welcome to apply).
• High attention to detail, with the ability to manage rates and transaction information accurately.
• Good time-management and problem-solving skills.
• Comfortable working with chat-based communication.
• Immediate availability will be prioritized.
• Basic computer skills (Google Docs, Excel, Gmail, etc.).
• Willing to work on a rotating weekend schedule and perform overtime when required.

Responsibility

• Manage customer communication mainly via chat messaging, with occasional phone calls.
• Provide customers with accurate and up-to-date exchange rate information.
• Build and maintain strong relationships with clients to encourage repeat business and trust.
• Negotiate exchange rates with customers and obtain agreement before passing instructions to the relevant department for processing.
• Ensure transaction statements are prepared and delivered to clients in a timely manner.
• Forward finalized statements from the operations department to clients.
• Work closely with internal teams to ensure smooth and efficient processing of customer transactions.
• Maintain a professional, responsive, and customer-focused approach at all times.

Benefits

• Attractive performance bonus (up to 4 digits monthly)
• Cash out unused annual leave
• Monthly transportation and parking allowance