Customer Relationship Management

RAHCO Rosenida, Azlina, Hafidz & Co; Kajang Municipal Council; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service-focused firm in Malaysia is seeking a dedicated individual to handle inquiries and customer feedback through phone, email, or in-person at the property gallery. The ideal candidate will demonstrate effective communication and problem-solving skills while ensuring customer satisfaction. You will be expected to work independently, prioritize tasks, and maintain strong interpersonal relationships. This role calls for attention to detail and the ability to manage stress effectively.

Qualifications

• Capability to assist inquiries and feedback via multiple communication channels.
• Proficiency in resolving customer complaints effectively.
• Strong co-ordination and interpersonal skills.

Responsibilities

• Assist inquiries and customer feedback via phone call, email, or walk-in.
• Resolve problems by clarifying customer complaints.
• Follow up to ensure resolution and customer satisfaction.

Skills

Effective communication skills

Customer satisfaction dedication

Independence and teamwork

Stress management skills

Attention to detail

Job description

2mo ago , from RAHCO Rosenida, Azlina, Hafidz & Co

Assist inquiries and customer feedbacks via phone call, email or walk-in to property gallery.

Resolve problems by clarifying the customer’s complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution.

Effective communication skills and dedication to customer satisfaction.

•Ability to work independently and a good team player with strong sense of self initiative with pro-active attitude.

Good co-ordination, interpersonal and stress management skills.

Able to prioritize, excellent in follow through and attention to detail.

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