Customer Relations & Operations Lead

Asia Recruit (Permanent, Contract, & Executive Recruitment); Kuala Lumpur; On-site; MYR 78,120 - 100,440; Full time

Job summary

A leading recruitment agency in Kuala Lumpur seeks an experienced Customer Service Manager to oversee the operations of the Customer Relations team. The ideal candidate should have 6-8 years of experience in customer service, with at least 4 years in a managerial role. Responsibilities include managing staff productivity, resolving operational issues, and training team members. Immediate availability and the ability to travel are advantages. Interested candidates can apply via email.

Qualifications

• 6-8 years of Customer Service experience, preferably in a trading company.
• At least 4 years at managerial level.
• Immediate availability is an advantage.

Responsibilities

• Oversee the operation of the CR Team.
• Troubleshoot operational issues escalated by CR team members.
• Manage staff productivity and enhance service quality.
• Provide training and guidance to team members.
• Conduct weekly meetings.

Skills

Customer service skills

Ability to handle stress

Analytical skills

Multi-tasking

Education

Minimum Diploma

Tools

MS Office

Job description

A leading recruitment agency in Kuala Lumpur seeks an experienced Customer Service Manager to oversee the operations of the Customer Relations team. The ideal candidate should have 6-8 years of experience in customer service, with at least 4 years in a managerial role. Responsibilities include managing staff productivity, resolving operational issues, and training team members. Immediate availability and the ability to travel are advantages. Interested candidates can apply via email.