Customer Relations Officer (CRO, Cinema Crew, Pavilion Bukit Jalil)

TGV Cinemas Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Part time

Job summary

A leading cinema operator in Kuala Lumpur is seeking a Customer Relations Officer to enhance guest experiences. This role involves greeting guests, managing inquiries, and promoting cinema activities on social media. Ideal candidates will be friendly problem-solvers, possess basic computer skills, and be willing to work shifts. This position offers opportunities for career growth and hands-on experience in customer service.

Qualifications

• Customer service experience is a plus.
• Possess own transport.

Responsibilities

• Greet and assist guests with tickets and directions.
• Handle complaints politely and find solutions.
• Share updates and promotions on social media.

Skills

Friendly communication

Problem-solving

Basic computer skills

Social media familiarity

Job description

Customer Relations Officer (CRO, Cinema Crew, Pavilion Bukit Jalil)

As a CRO, you help customers enjoy their time at TGV Cinemas. You answer questions, solve problems, and make sure everything runs smoothly. You also help promote TGV on social media by sharing updates.

Main Responsibilities

Customer Service

• Greet and assist guests with tickets, seating, and directions.
• Answer questions about movies, show times, and promotions.
• Handle complaints politely and find quick solutions.

Cinema Operations

• Ensure the cinema is clean, safe, and comfortable.
• Help manage queues and crowd flow during busy times.
• Work with the team to keep things running smoothly.

Social Media & Online Engagement

• Share updates, promotions, and fun content on TGV’s platforms.
• Help monitor online feedback and report issues to the manager.

Feedback & Support

• Record customer feedback and report issues.
• Follow up with customers when needed to ensure satisfaction.

Requirements

Experience

• Possess own transport
• Customer service experience is a plus

Skills

• Friendly and good at talking to people
• Able to solve problems calmly
• Basic computer and mobile app skills
• Familiar with social media platforms (Facebook, Instagram, TikTok)
• Willing to work shifts, weekends, and public holidays

Why TGV?

Work in a lively, entertainment-focused setting with a friendly team and movie-loving customers.

Gain hands‑on experience in customer service, social media engagement, and cinema operations - great for your resume!

Part‑time today, full‑time tomorrow! Many of our team members grow into permanent roles.

Use your creativity to engage with customers online and help promote the TGV experience.

Help create memorable experiences for guests - from blockbuster premieres to themed events.