Customer Partner Lead

F. Hoffmann-La Roche Gruppe; Petaling Jaya; On-site; MYR 80,000 - 120,000; Full time

Job summary

Join Roche as a Customer Partner Lead, where you will lead a sales team to drive innovative initiatives and manage key accounts in the healthcare sector. With over 5 years of relevant experience, you'll be valued for your leadership and strategic thinking, contributing to a healthier future.

Qualifications

• 5+ years of sales experience, including 1-2 years in management.
• Demonstrated leadership qualities and entrepreneurial mindset.
• Strong relationship building and customer service skills.

Responsibilities

• Lead the sales team and drive innovative initiatives.
• Manage key accounts and implement marketing campaigns.
• Develop, coach, and mentor team members.

Skills

Leadership

Communication

Strategic Thinking

Sales Management

Problem Solving

Interpersonal Skills

Education

Bachelor’s or Master’s Degree in Health, Science, or Medical Disciplines

Job description

At Roche, you can show up as yourself, embraced for the unique qualities you bring. Our culture encourages personal expression, open dialogue, and genuine connections, where you are valued, accepted, and respected for who you are, allowing you to thrive both personally and professionally. This is how we aim to prevent, stop, and cure diseases and ensure everyone has access to healthcare today and for generations to come. Join Roche, where every voice matters.

The Position

Job Summary:

As the Customer Partner Lead, you will be responsible for leading the sales team to drive innovative initiatives and overall coordination of all commercial activities for existing and new products and solutions, management of customer and sales data, and implementation of marketing campaigns to achieve the overall vision and goals for the assigned territory. You will manage key accounts, ensure operational effectiveness and efficiency, plan the annual budget, and forecast sales in line with RDMY business strategy.

In this role, you will help shape and enable the RDMY strategy and contribute to the overall iPDM Strategy.

You demonstrate a personal purpose of improving the healthcare ecosystem by thinking from an enterprise level, beyond boundaries and borders, to bring the best possible outcomes to the health environment; creating better health outcomes for more patients faster, with a strong entrepreneurial mindset and outstanding partnering capabilities.

The Opportunity

• Provide leadership with information on sales probability, emerging customer issues, and competitor data within your area. Guide the team on sales strategies aligned with overall goals.
• Develop, coach, and mentor team members.
• Identify opportunities and initiate activities in the territory to optimize ROI. Achieve team budget and develop effective growth plans.
• Promote cross-functional communication, strategic and tactical planning to solve challenges and maximize revenue.
• Understand market trends and conditions, develop long-term strategies, and present recommendations to leadership.
• Build strategic engagement and partnerships with KOLs and stakeholders in key accounts, supporting their objectives to meet RDC business goals.
• Identify customer needs, differentiate Roche offerings, and collaborate with Marketing to define value propositions.
• Be proactive during tender cycles and ensure timely participation.

Who you are

You are someone with:

• Bachelor’s or Master’s Degree in Health, Science, or Medical disciplines from a reputable university.
• 5+ years of relevant sales experience with a proven success record, including 1-2 years in management or leadership roles, with strong sales management skills and excellent communication abilities.
• An entrepreneurial mindset, strong business acumen, and the ability to manage ambiguity and drive results. Demonstrated leadership qualities such as confidence, good judgment, decision-making, active listening, flexibility, self-motivation, and the ability to challenge the status quo.
• Strong communication, interpersonal, and problem-solving skills. Attention to detail, strategic thinking, solution-oriented approach, and results-driven mindset. Skills in prospecting, relationship building, and customer service.
• Willingness and ability to travel interstate as required. Possession of a valid Malaysian driver’s license.

Who we are

A healthier future drives us to innovate. Over 100,000 employees worldwide are dedicated to advancing science and ensuring access to healthcare for all. Our efforts have resulted in over 26 million patients treated and more than 30 billion tests conducted using our diagnostics products. We foster creativity, explore new possibilities, and aim high to deliver healthcare solutions that create a global impact.

Let’s build a healthier future, together.

Roche is an Equal Opportunity Employer.