Customer Operations & Contracts Executive

WORQ; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A flexible office and community company in Kuala Lumpur is seeking a Customer & Billing Executive to manage customer contracts, billing processes, and ensure customer satisfaction. The ideal candidate should have a diploma in relevant fields and 1-3 years of experience. This role is pivotal in ensuring smooth operations and maintaining high-quality customer relationships.

Benefits

Fast-growing work environment

Career growth opportunities

Team culture of accountability and learning

Qualifications

• 1-3 years of experience in finance, customer administration, or contract management.
• Strong integrity and accountability.
• Experience with accounting or CRM systems is a plus.

Responsibilities

• Monitor the sales process and perform background checks.
• Prepare and review contracts with legal counsel.
• Serve as the key contact for customer inquiries.

Skills

Customer-first mindset

Attention to detail

Proactive problem-solving

Strong communication skills

Education

Diploma or Degree in Accounting, Finance, Business Administration, or related field

Tools

Microsoft Excel

Google Sheets

Job description

WORQ is a flexible-office and community company, with products in coworking spaces, community app, enterprise solutions and looking to grow its offerings to better service and innovate the real estate market. WORQ is a venture capital-backed startup invested by Cradle, 500 Start-Ups, Phillip Capital, Space Matrix, as well as private investors from Goldman Sachs and Temasek. WORQ has won multiple awards and has grown to house over 281 companies in a scalable, collaborative environment.

WORQ’s growth has attracted continued investment from the VC world, with support from seven follow-on investors in its latest financing round. WORQ’s sustainability and risk management are endorsed by major banks in Malaysia. With a strong base, WORQ aims to capitalize on the fast-growing flexible office market to help people prosper by working together.

Job Description

Job Summary: At WORQ, our mission is to create spaces where businesses thrive—and that starts with delivering a seamless, trustworthy experience for every customer.

We’re seeking a Customer & Billing Executive who takes pride in doing things right: ensuring contracts are accurate, payments are on track, and customers feel supported from the very first interaction.

This role works closely with our Sales, Legal, and Operations teams to safeguard compliance, minimize risk, all while keeping the customer experience at the heart of every process.

Job Responsibilities

• Customer & Contract Excellence
  • Partner with the sales team to monitor the sales process and perform background checks, ensuring customers meet our risk management standards.
  • Collaborate with legal counsel to prepare and review contracts, guaranteeing accuracy in customer details, commercial terms, and signing protocols.
  • Ensure customers transition smoothly to outlet operations once all move-in conditions (e.g., deposit, signed contract) are fulfilled—providing clear updates to keep customers informed and confident.
  • Create, maintain, and regularly update accurate membership records in the customer database/CRM system.
  • Ensure all customer details, contract terms, and billing information are current and consistent across platforms.
• Customer Renewals & Loyalty
  • Track contract renewal timelines and proactively align with Key Account Managers on upcoming renewals, customer touch points, and evolving needs.
  • Support initiatives to strengthen customer relationships, ensuring loyalty and minimizing churn.
• Customer Enquiries & Support
  • Serve as a key contact for customer enquiries related to contracts, billing, or account matters, responding promptly and professionally.
  • Work with internal teams to resolve issues quickly while maintaining a positive, solutions-focused experience for customers.
• Billing & Payment Management
  • Maintain up-to-date and accurate customer payment records with a commitment to precision and transparency.
  • Monitor outstanding balances, follow up proactively, and handle sensitive billing matters with professionalism and integrity.
• Reporting & Insights
  • Assist in preparing monthly revenue reports and financial analytics to support management decisions.
  • Identify and share insights to improve processes that enhance customer satisfaction and financial accuracy.
• Finance Team Support
  • Contribute to other finance-related tasks as needed, taking ownership of assignments and driving them to completion.

Qualifications

Requirements:

• Diploma or Degree in Accounting, Finance, Business Administration, or related field.
• 1–3 years of experience in finance, customer administration, or contract management (fresh graduates with strong internship experience are welcome to apply).
• Customer-first mindset with strong attention to detail and a proactive approach to problem-solving.
• Demonstrated integrity and accountability—you take ownership of your work and follow through with accuracy and reliability.
• Strong communication skills to work cross-functionally with sales, legal, and operations teams.
• Proficiency in Microsoft Excel/Google Sheets; experience with accounting or CRM systems is a plus.

Additional Information

Why Join Us

• Be part of a fast-growing coworking space company that values people and community.
• Play a key role in delivering a smooth, transparent, and delightful experience for every customer.
• Join a team culture built on accountability, trust, and continuous learning, with room to grow your career across multiple disciplines.